What should I do if I think I’ve found a security vulnerability in Skype?

Skype is committed to protecting the security of your personal information.  If you believe someone is trying to exploit your personal data via Skype, you can report this to our security response team. But before you do so, here’s some more information on privacy, security and Skype.

If you have any problems with your online privacy, visit the Skype Security section on our website. This webpage provides information on topics covering privacy and security, such as computer protection against spam and viruses, personal data security and privacy settings.

We continuously try to improve Skype’s security but new threats are always appearing and your action might be very important. If you believe you have found a security vulnerability in Skype and would like us to investigate it:

  1. Visit the Get more help page and sign in with your Skype Name and password.
  2. Select Security & Privacy > Report Security Vulnerability.
  3. Click Continue support request.
  4. Click Send an Email.
  5. Enter your details, describe your problem and then click Send support request.

Be as specific as possible. The more details we have the better.

If you have any problem that is not directly related to security (for example, problems with login, payments, functionality of our products etc.), please contact Skype Customer Service.

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How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

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