Help Windows Desktop

How do I keep my version of Skype for Windows desktop up to date?

There are lots of ways to make sure you're always using the latest version of Skype. Choose from the options below.

If you turn automatic updates off, you can check for available updates anytime you want and install them yourself:

  1. Sign in to Skype.
  2. In the menu bar, click Help > Check for Updates.
  3. If an update is available, you will be asked to download it. Simply click Download.

The Download a Skype update window.

  1. After the download is complete, click Upgrade in the pop-up window.

When you update Skype, your account details will stay the same, and any Skype Credit will remain in your account. Any subscriptions that you’ve purchased will also remain the same as they were before the update.

If you’re running an older version of Windows that Skype does not support, like Windows 98 or Windows 2000, you might not be able to update your version of Skype. This may affect Skype products that you’ve purchased. If you cannot use your Skype CreditSkype Number or subscription, contact Skype Customer Service.

Automatic updates are the easiest way to keep Skype up to date. They’re turned on by default, but if you’d like to disable them:

  1. Sign in to Skype.
  2. In the menu bar, select Tools > Options….

  3. Under the Advanced tab, select Automatic updates.

  4. Then click Turn off automatic updates.

Skype updates are also included in Windows Update. If a Skype update is rated Important in Windows Update and your version of Windows is set up to update automatically, then Skype will be updated even if you’ve turned off automatic updates in Skype. If the Skype update is rated Optional, you can choose whether to install it yourself.

When there is an update available that you’ve not installed yet, you’ll get an update notification. To accept, just click Upgrade in the pop-up window.

The Skype Update pop-up window offering an option to Upgrade Skype.

From time to time we do retire older versions of Skype to focus our efforts on improving the most recent versions of Skype. When this happens, you'll see a message like this when trying to sign in to Skype:

Simply click Download the latest version now and follow the steps to upgrade to the latest version for free. You can also follow detailed step-by-step instructions here to resolve the issue and continue using Skype.

Skype currently supports Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Vista, and Windows XP.

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