Try Microsoft Edge A fast and secure browser that's designed for Windows 10 No thanks Get started
There are lots of ways to make sure you're always using the latest version of Skype. Choose from the options below.
If you turn automatic updates off, you can check for available updates anytime you want and install them yourself:
When you update Skype, your account details will stay the same, and any Skype Credit will remain in your account. Any subscriptions that you’ve purchased will also remain the same as they were before the update.
If you’re running an older version of Windows that Skype does not support, like Windows 98 or Windows 2000, you might not be able to update your version of Skype. This may affect Skype products that you’ve purchased. If you cannot use your Skype Credit, Skype Number or subscription, contact Skype Customer Service.
Automatic updates are the easiest way to keep Skype up to date. They’re turned on by default, but if you’d like to disable them:
Skype updates are also included in Windows Update. If a Skype update is rated Important in Windows Update and your version of Windows is set up to update automatically, then Skype will be updated even if you’ve turned off automatic updates in Skype. If the Skype update is rated Optional, you can choose whether to install it yourself.
When there is an update available that you’ve not installed yet, you’ll get an update notification. To accept, just click Upgrade in the pop-up window.
From time to time we do retire older versions of Skype to focus our efforts on improving the most recent versions of Skype. When this happens, you'll see a message like this when trying to sign in to Skype:
Simply click Download the latest version now and follow the steps to upgrade to the latest version for free. You can also follow detailed step-by-step instructions here to resolve the issue and continue using Skype.
Skype currently supports Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Vista, and Windows XP.
Why has this not helped?
Please let us know why we couldn't help you today
Thank you for your feedback
Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community
Join the conversation with other customers.
In training to help with Skype.
Our support team is ready to help.
Share your ideas with a quick survey.
Check if there are any issues currently affecting Skype.
No emergency calls with Skype Skype is not a replacement for your telephone and can't be used for emergency calling