Why was I charged for products in a different currency to the one I bought my Skype prepaid card with?

When you buy a Skype prepaid card in a retail store, you are charged in the local currency. However, in your Skype account, you can only choose a limited number of currencies to buy Skype products with. If we don't support the currency you purchased the Skype prepaid card with, we’ll simply convert the value of your card to a usable currency. This happens when you redeem the card in your Skype account.

Learn more about purchasing and redeeming Skype prepaid cards.

Did this answer your question?

Thank you for your feedback

Thank you for your feedback

Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community.

Why has this not helped?

Please let us know why we couldn't help you today

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.


Share this article