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    I have a problem downloading Skype for Mac OS X

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    It's important that you only download Skype from the Skype website. Do not download it from anywhere else. If you have downloaded a Skype install file but you're not sure if it is from Skype, we suggest that you download it again from our website.

    Need to make a call right now? If you don't have time to work through the steps below, you can use Skype for Web (Beta) to make calls or send messages direct from your browser. You don’t need to download or install Skype.

    Launch Skype for Web now

    Troubleshooting your download issue

    Before you begin, check the Heartbeat blog to see how Skype's products and features are performing. If there is a problem reported there, keep checking -- we’ll let you know as soon as we fix it. 

    Have you allowed Skype to access information?

    You may receive a message prompting you to allow Skype to access information stored in your keychain. Simply click Always Allow and start downloading Skype for Mac OS X.

    Do you need to change your security settings?

    Your security settings may prevent you from downloading Skype directly from skype.com. In Mac OS X Mountain Lion, these may be set so that they only allow downloads from the Mac App Store:

    To change your security settings to allow downloads from places outside of the Mac App Store:

    1.    In the menu bar, click the Apple icon and select System Preferences....
    2.    In the Personal section, click Security & Privacy.
    3.    Select the General tab.
    4.    Under Allow applications downloaded from, check Mac App Store and identified developers.

    Is there a problem with your browser?

    Try using a different browser to download Skype.

    Is there a problem with your internet connection?

    Close any applications that use the internet (especially those that might be playing music or video) and cancel any file downloads. If you are using a wireless connection, make sure you have a good signal. Then try again.

    Does your browser allow pop-up windows?

    Ensure that your browser allows pop-up windows, or add www.skype.com to your pop-up blocker exceptions list.

    Are you running download management software?

    Temporarily disable any download management software you may be running. You can re-enable this once the download has completed.

    Are you running download security software?

    Temporarily disable any security software, such as a firewall or antivirus, you may be running. You can re-enable this once the download has completed.

    Are you downloading Skype to a network drive?

    Make sure that you download Skype to a folder on your computer, not to a network drive, which may not be accessible.

    Do you get a permissions error?

    Make sure that you have read and write access to the folder you’re downloading to. If you are unsure whether you have read and write access to a location, save the download to the desktop.

    If you’re still experiencing problems with downloading Skype, please contact Skype Customer Service.

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