Having problems with your Skype calls? There’s probably an issue with the internet connection (yours or the person you’re calling), or with your computer. Let’s see if we can sort it out.
For the best performance, make sure that you and the person you’re calling are using the latest version of Skype. Download the latest version.
A bad connection can cause dropped calls, blocky or frozen video, and poor sound.
Here’s a more detailed guide to solving your connection issues.
If you’ve solved your connection issues and still have poor call quality, there might be a problem with your hardware. We have in-depth guides to fixing problems with your speakers, microphone and video, but most quality problems can be solved with these top tips.
Can’t hear your friend? Check out our guide to solving your speaker/headset issues.
Your friend can’t hear you? Check out our guide to solving your microphone issues.
Can’t see each other? Check out our guide to solving your video issues.
Note: For large group calls, each additional person in the group call requires more processing power and network bandwidth for the computer or device that’s hosting the call. In some cases having a large number of people on the call can strain the host computer or device to its limits and cause call quality problems. To improve things you can either host the call on a computer with a stronger network and more powerful processor, or reduce the number of people on the call.
Looking for a device that's been tested to work perfectly with Skype? We've compiled a list of the best mobile devices for your Skype experience here.