Skype Help

    All products

    Call quality guide (Windows desktop)

    Back to search results

    Having problems with your Skype calls? There’s probably an issue with the internet connection (yours or the person you’re calling), or with your computer. Let’s see if we can sort it out.

    1. Are you using the latest version of Skype?

    For the best performance, make sure that you and the person you’re calling are using the latest version of Skype. Download the latest version.

    1. Check your internet connection.

    A bad connection can cause dropped calls, blocky or frozen video, and poor sound.

    • Make sure you have a strong WiFi signal, or – even better – use a wired connection.
    • Close any programs that might be using your internet connection.
    • To use the Call Quality Indicator to check your connection speed. It’s in the top right corner of your Skype call window.

              Call quality indicator

    Here’s a more detailed guide to solving your connection issues.

    1. Check your webcam, microphone and speakers.

    If you’ve solved your connection issues and still have poor call quality, there might be a problem with your hardware. If you're using the integrated microphone and loudspeakers of a PC laptop or tablet, try using a USB headset or webcam instead. We have in-depth guides to fixing problems with your speakers, microphone and video, but most quality problems can be solved with these top tips.

    • Make sure that your microphone and speakers or headphones are plugged in and not muted.
    • Make a free test call in Skype. The test call prompts you to record a message, and then plays it back for you – it’s the easiest way to see if there’s an issue with your audio settings. How to make a test call.
    • Check that your webcam is working properly. In Skype, click Tools > Options, and then select Video settings.  If you can see the video stream, your webcam is working.

    Can’t hear your friend? Check out our guide to solving your speaker/headset issues.

    Your friend can’t hear you? Check out our guide to solving your microphone issues.

    Can’t see each other? Check out our guide to solving your video issues.

    Do you hear the echo of your own voice? The problem may be with the device of the person you're calling. Ask them to turn down their playback volume, and to check our guide to solving microphone issues.  

    1. Check your computer.
      • Make sure both you and your friend have the minimum system requirements to run Skype.
      • If you're using Skype on a laptop and you're in power-saving mode, try plugging the laptop into AC power or switching it to maximum performance mode.
      • Check the Computer tab of the Call Quality Indicator to see if your computer is causing any issues.
    2. Are you having a group call?
      The computer or device that’s hosting the group call needs to have enough processing power and network bandwidth for the call. Having a large number of people on the call can sometimes put too much strain on the host device and cause call quality problems. To improve group call quality, make sure the host has a strong network and powerful processor, or reduce the number of people on the call.


    Was this article helpful?

    Yes No

    Please let us know why we couldn't help you today

    Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling