Having problems with your Skype calls? There’s probably an issue with the internet connection (yours or the person you’re calling), or with your computer. Let’s see if we can sort it out.
For the best performance, make sure that you and the person you’re calling are using the latest version of Skype. Download the latest version.
A bad connection can cause dropped calls, blocky or frozen video, and poor sound.
Here’s a more detailed guide to solving your connection issues.
If you’ve solved your connection issues and still have poor call quality, there might be a problem with your hardware. If you're using the integrated microphone and loudspeakers of a PC laptop or tablet, try using a USB headset or webcam instead. Go to What are the best USB headsets and webcams recommended with Skype to review those that are top rated by Skype users. We also have in-depth guides to fixing problems with your speakers, microphone and video, but most quality problems can be solved with these top tips.
Can’t hear your friend? Check out our guide to solving your speaker/headset issues.
Your friend can’t hear you? Check out our guide to solving your microphone issues.
Can’t see each other? Check out our guide to solving your video issues.
Do you hear the echo of your own voice? The problem may be with the device of the person you're calling. Ask them to turn down their playback volume, and to check our guide to solving microphone issues.
Are you having a group call?
The computer or device that’s hosting the group call needs to have enough processing power and network bandwidth for the call. Having a large number of people on the call can sometimes put too much strain on the host device and cause call quality problems. To improve group call quality, make sure the host has a strong network and powerful processor, or reduce the number of people on the call.