Solving call quality problems (Windows desktop)

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When you make a Skype call, you can sometimes encounter strange noises or shaky video. Normally, it's an audio, video or connection problem. There's usually something you can do to make a difference. First, try the simple steps in this video:

 

 

 

If your problem is not resolved, choose one of the categories below:

 

Audio problems come in a variety of forms. Whether you can't hear your friend, they can't hear you, or your calls are filled with strange echoes, there's usually something that can help. To get started, select the problem you're experiencing:

Video problems range from the technical to the practical. Maybe your webcam just isn't working, or maybe you're sat against a dark background. Whatever the problem is, there's usually something you can do to make a difference. To get started, select the problem you're experiencing:

Connection problems can hit at any time and for a whole bunch of reasons, but there are some real world ways of fixing them. Check out our handy guide on solving connection problems.

If you can't find an answer through any of the categories above, why not ask your question in our community?

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Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

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You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

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