Why can’t I call some of my contacts in Skype for iOS?

This may be because you are trying to call a contact from the main address book on your iPhone or iPad, rather than from your Skype contact list, so make sure you are viewing your contacts within the Skype application.

You also cannot call or video call your Messenger contacts if they are not signed in to their Microsoft account using Skype.

If a contact from your Skype contact list doesn’t have a Skype account, they cannot participate in a video call. You may have added a new contact by manually typing in a new name and phone number in your Skype contact list, but if no Skype account is associated with that person, you can’t video call them.

However, you can still use Skype to make low cost calls to that person or send them a text message. You'll only need a little Skype Credit or a subscription. Simply tap Voice Call or SMS.

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Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

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