Help iPad

Why can’t I call some of my contacts in Skype for iOS?

This may be because you are trying to call a contact from the main address book on your iPhone or iPad, rather than from your Skype contact list, so make sure you are viewing your contacts within the Skype application.

You also cannot call or video call your Messenger contacts if they are not signed in to their Microsoft account using Skype.

If a contact from your Skype contact list doesn’t have a Skype account, they cannot participate in a video call. You may have added a new contact by manually typing in a new name and phone number in your Skype contact list, but if no Skype account is associated with that person, you can’t video call them.

However, you can still use Skype to make low cost calls to that person or send them a text message. You'll only need a little Skype Credit or a subscription. Simply tap Voice Call or SMS.

Was this article helpful?

Yes No

Why has this not helped?

It did not solve my problem
The answer was confusing/too much to read
The answer was not relevant
Other

Please let us know why we couldn't help you today

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

Thank you for your feedback

Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community

Ask the Community

See what people are saying about "Contacts" in the Skype Community.

Join the conversation

Still need help? Our support team is waiting to help you. Ask them now