Troubleshooting problems sending or receiving files using Skype

If you're currently on a Skype call, Skype will prioritize voice over the file transfer so that your conversation isn't disrupted. The file transfer speed will improve when you end your Skype call. 

To resolve issues with you, or your friend's speed or connection, follow the steps in our Call quality guide. 

If you lose your connection in Skype, the file transfer will automatically pause and then continue transmitting once you regain your connection. 

There is a 300 MB file size limit on shared files. If you send a file that is too large, you'll get the error "Not sent - file is larger than 300 MB."

If you'd like to send a file larger than 300 MB, you can share it to your friends and family with OneDrive, our secure and reliable cloud storage. 

Make sure you have exchanged contact details with the person whom you're trying to send the file. You can only send files to contacts who already accepted your contact request. 

Just as with any email program, other file transfer/sent programs or files you download directly from the internet, you should be careful when accepting files from other parties. We highly recommend that you use an up-to-date antivirus software to scan all incoming files, even from people that you know.