Help Windows Desktop

Troubleshooting problems sending or receiving files using Skype

If you’re having trouble sending or receiving a file that’s been sent to you, chances are it’s just a slow connection or bandwidth issue. Below are other reasons that you might not be able to send or receive files using Skype and what you can do to fix the problem. 

If you're currently on a Skype call, Skype will prioritize voice over the file transfer so that your conversation isn't disrupted. The file transfer speed will improve when you end your Skype call. 

To resolve issues with you, or your friend's speed or connection, follow the steps in our Call quality guide

If you lose your connection in Skype, the file transfer will automatically pause and then continue transmitting once you regain your connection. 

Skype has a 30-day time limit on shared files in a conversation. Once past the 30-day mark, the file will no longer be available and instead, you'll see a thumbnail with the message "file unavailable."

There is a 300 MB file size limit on shared files. If you send a file that is too large, you'll get the error "Not sent - file is larger than 300 MB."

If you'd like to send a file larger than 300 MB, you can share it to your friends and family with OneDrive, our secure and reliable cloud storage. 

Make sure you have exchanged contact details with the person whom you're trying to send the file. You can only send files to contacts who already accepted your contact request. 

Just as with any email program, other file transfer/sent programs or files you download directly from the internet, you should be careful when accepting files from other parties. We highly recommend that you use an up-to-date antivirus software to scan all incoming files, even from people that you know. 

Ready to learn more...
Skype file sharing: file types, size, and time limits
Why don't I see the picture my contact sent me?

Was this article helpful?

Yes No

Please let us know why we couldn't help you today

Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

Ask the Community

See what people are saying about "Send files" in the Skype Community.

Join the conversation

Still need help? Our support team is waiting to help you. Ask them now