Help Windows Desktop

What happens when I update from Windows Messenger to Skype?

Skype and Windows Messenger are coming together. You can now talk to your Messenger buddies from Skype and do lots more.

This FAQ will help you if you've updated via the advert in Windows Messenger or if you've moved from Messenger to Skype on your own. 

If you're new to Skype, you’ll be able to enjoy a range of Skype features, like instant messaging, voice and video calling, screen sharing and calling landlines and mobiles

What happened when I updated?

If you updated via the Skype advert in Messenger, Skype will replace Windows Messenger on your computer.

Why has the update crashed?

If the update crashes or freezes, simply close all of your Windows Messenger conversation windows and start the update process again.

Where's my Messenger chat history?

Even though Messenger is uninstalled when you update to Skype, your chat history is still available. It isn't possible to view your Messenger chat history in Skype itself, but it's easy to find and read. 

To view your Messenger chat history using Windows Vista, 7 or 8:

  1. Go to C:\Users\<username>\Documents\My Received Files\
  2. Open the folder that has the same name as your Microsoft account.
  3. Click History to view your chat history. 

To view your Messenger chat history using Windows XP:

  1. Go to C:\Documents and Settings\<username>\\My Documents\My Received Files\
  2. Open the folder that has the same name as your Microsoft account.
  3. Click History to view your chat history. 

If you have any problems getting started with Skype or have any questions, it's easy to get support.  

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