What should I do if I get a blank blue screen when I try signing in to Skype for Windows desktop?

When you try signing in to Skype for Windows desktop, you may sometimes get a blank blue screen displaying only the Skype logo. (You might also get a blank white screen if you're tying to sign in with a Microsoft account.)

A blank blue screen displaying with the Skype logo

If you are experiencing this issue, try the following to resolve it:

Before proceeding further, make sure that:

Resetting Internet Explorer settings

Try resetting your Internet Explorer settings. You can do this easily by clicking the Reset Internet Explorer settings link on the Microsoft support webpage.

Skype takes its browser settings from Internet Explorer, so you’ll need to reset its settings even if it’s not your primary browser.

If you have uninstalled Internet Explorer, you will need to install its latest version and reset your settings.

If this doesn't work, delete the contents of your Temporary Internet Files folder, by clicking the Fix this problem link on the Microsoft support webpage.

Creating a shortcut for the Skype sign-in window

To create a shortcut for the Skype sign-in window, follow these steps*:

  1. Quit Skype. To do this, right-click the Skype icon in the system tray at the bottom right of the screen and select Quit.
  2. Right-click on your computer’s desktop and select New > Shortcut.
  3. In the Type the location of the item field, insert the following:

"C:\Program Files\Skype\Phone\Skype.exe" /legacylogin

or if you have a 64-bit operating system:

"C:\Program Files (x86)\Skype\Phone\Skype.exe" /legacylogin

  1. Click Next.
  2. Give the shortcut a name, and click Finish.
  3. Double-click this shortcut and sign in with your Skype Name and password.

*These instructions don’t apply, if you sign in to Skype with your Microsoft or Facebook account.

Running the LoginCleanup file

To be able to clean the login files on you machine, you will need to download and run (double-click) the Login Cleanup file. By choosing to downloading and run this tool you are accepting the associated End User License Agreement.

Download the LoginCleanup file

To run the LoginCleanup file:
  1. Click the Download button above.
  2. Click Open in the download dialog.
  3. In the folder that opens, double-click the LoginCleanup file.
  4. A Windows Security warning will appear. Click Run.
  5. The LoginCleanup file will run, close Skype, and restart Skype.
  6. Wait for Skype to restart and try logging in again.

Creating a log file

If the issue persists, you can create a log file, attach it to your email and send it us at Skype Customer Service.

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How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

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