By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

Help Windows Desktop

Why can’t I make video calls on the latest version of Skype for Windows desktop?

The latest version of Skype for Windows desktop includes some changes that have improved video calls, group video calls and screen sharing. Unfortunately, these changes mean that video calling and screen sharing won’t work on some older PCs.

If your computer doesn't have SSE2 support, you won't be able to use video calling and screen sharing. Most modern computers have SSE2 support (a processor instruction set introduced in 2001), but there are still some computers in use that won't be able to run all of the features of the latest version of Skype.

Unfortunately, there are no plans to include support for these older computers, but you can still use Skype on a variety of computers and mobile devices.

Learn more about the minimum requirements to run Skype on all supported devices.

Was this article helpful?

Yes No

Why has this not helped?

It did not solve my problem
The answer was confusing/too much to read
The answer was not relevant

Please let us know why we couldn't help you today

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

Thank you for your feedback

Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community

Ask the Community

See what people are saying about "Call and video problems" in the Skype Community.

Join the conversation

Still need help? Our support team is waiting to help you. Ask them now