Making a Skype call with Skype 3.2 for BlackBerry 10

This FAQ is for devices running Skype 3.2 for BlackBerry 10. If you're using Skype 4, just click here.

Not sure what version of Skype you have? It's easy to find out.

The following questions and answers will help you make Skype-to-Skype calls from Skype on BlackBerry 10. They’ll also help you receive calls to your Skype account and your Skype Number, and view your call history.

How do I make a Skype-to-Skype call?

Skype-to-Skype calls are free on your BlackBerry 10, just like they are on your computer. To start a Skype-to-Skype call:

  1. Start Skype.
  2. Tap Contacts.
  3. Select a Skype contact and tap Voice call.
  4. Tap the Skype icon to call the contact on their Skype account.
  5. A Skype contact icon in the Voice call menu

    Tap the screen during a Skype-to-Skype call to bring up the call bar.

    Skype screen during a Skype-to-Skype call with a call bar displayed

    Here you can:

    • Tap the instant message icon to view your instant messages. Select Show messages/Show all messages or Show dial pad while you’re on a call.
    • Tap the microphone icon to switch your microphone on or off.
    • Tap the speaker icon to turn the speaker on or off, or switch to a headset.
    • Tap the camera icon to turn your video on.
    • Tap the end call icon to end a call.

With Skype 3.2 for BlackBerry 10, you can call your Messenger buddies directly from the Skype app. They only need to download Skype and sign in with their Messenger account.

Skype 3.2 for BlackBerry 10 lets you also enjoy making free Skype video calls, or making calls to mobiles and landlines.

How do I receive Skype calls?

As long as you’re signed in to Skype, you can receive Skype calls on your BlackBerry 10. When you receive a call, you'll see an incoming call notification screen. Simply tap the green call icon to pick up. If you don’t want to answer, tap the red end call icon to decline the call.

the incoming call notification screen

If you’re offline and you have activated Voice Messaging, the caller will be able to leave you a voice message.

Can I make a group call?

You cannot start a group call. However, you can join one. When you’re invited to join a group call, you’ll receive a call notification as usual. Simply tap the green call icon to join the group call.

You can also join a call that is already in progress:

  1. Start Skype.
  2. Tap Recent.
  3. If there's a call already in progress that you can join, it will appear at the top of your Recent list. Tap the call to select it.
  4. Swipe from the top of the screen to display the options bar and tap the menu button The menu button..
  5. Select Join ongoing call.

Can I receive calls to my Skype Number?

Yes, you can. Calls to your Skype Number will ring just like any other Skype call, as long as you’re signed in to Skype.

Learn more about Skype Numbers.

Can I receive and record voice messages?

Yes, you can. Received voice messages will appear alongside your call history and instant messages. The easiest way to find new voice messages is to tap Recent from the Skype home screen. Before you can receive voice messages, you’ll first need to activate Voice Messaging from your Skype account. You can sign in to your account from your mobile browser or on your computer.

the Recent icon in the Skype home screen on an Android phone

If your contact appears offline and you want to leave them a voice message, simply tap the contact’s name, then tap Voice call and if needed, tap the Skype icon. Since your contact is offline, recording of the voice message will start automatically. Tap the red end call icon to stop recording.

Find out more.

Any new voice messages are labeled Voice message received.

a voice message received in the Recent list

Simply tap to select and play the voice message.

Can I set up call forwarding?

Yes, you can. You can set Skype to forward incoming calls to any mobile or landline, or another Skype account. You’ll need a little Skype Credit or a subscription to forward calls to a mobile or landline, but forwarding calls to another Skype account is free.

To set call forwarding from your BlackBerry phone:

  1. Start Skype.
  2. Tap Profile.
  3. Select the Account tab and tap Call forwarding.
  4. Tick Forward my calls.
  5. Enter the phone number you want to forward your calls to, and click Add.

Any missed calls will now be forwarded to your chosen phone number.

Where can I view my call history and hide it?

You can find all your call history, along with your entire instant message and SMS text message history, by selecting Recent from the application’s home screen.

You’ll see a list of conversations. Simply select a conversation by tapping it.

conversations in the Recent list

Selecting a conversation allows you to view your call history. You can read any instant messages that were sent as part of that conversation and check the time the call started and the time it ended.

You can close conversations so they no longer appear in your Recent list:

  1. Start Skype.
  2. Tap Recent.
  3. Tap a conversation in the list to select it.
  4. Swipe from the top of the screen to display the options bar and tap the menu button The menu button..
  5. Tap Close.

This will hide the conversation history. However, it will not delete it completely. Next time you receive an IM or a call from this contact or group, the conversation history will reappear in your Recent list.

How can I ensure the best call quality?

For the best call quality, we recommend that you have a strong WiFi connection and that you don’t have a lot of other applications running. Applications such as music players and internet browsers can use a lot of your phone’s memory.

How do I set up caller ID?

If you call a mobile or landline number from Skype, no number will be displayed on the other person’s phone unless you set up caller identification. You can set up your mobile number or Skype Number as your caller ID from your account. You can sign in to your account either from your mobile browser or on your computer.

Find out more about caller ID.

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Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

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