When you sign in to Skype with your Microsoft account, you might be asked to provide an alternative email address or phone number. This is just to make sure that your account is always protected. We’ll ask you to verify your details about every 6 months just to keep your account secure. If a pop-up window appears and asks you for this security info, please provide an email address or phone number. We’ll send you a security code, which you enter in the window, and then you’re signed in to your account. If you don’t verify your Microsoft account with the security code within 7 days, your account will be locked out. If that happens, simply repeat the verification process. Find out more about adding security information to your Microsoft account.
Why has this not helped?
Please let us know why we couldn't help you today
Thank you for your feedback
Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community
Join the conversation with other customers.
In training to help with Skype.
Our support team is ready to help.
What would you like to tell us about Skype?
Share your ideas with a quick survey.