Help Windows Desktop

Solving your connection issues (Windows desktop)

Having problems with your Skype calls? Your internet connection – or your friend’s – is the most likely culprit. A poor internet connection can cause low-quality audio and video, delays, and dropped calls.

To see if a slow connection is causing problems, when you’re in a Skype call, check the call quality icon on the call bar (you might need to move your mouse to wake it up).

 Both you and your friend have a good connection

 Medium connection which should be good enough for a voice call. 

 Poor connection which is too slow for a good call. 

If you do have a slow connection, these tips should help.

  1. Improve your signal.
    If possible, use an Ethernet cable to plug your computer directly into the modem or router. If you’re using a WiFi connection, try moving closer to the router to get a better signal. 

  2. Close other programs.
    File-sharing applications, streaming audio or video or even just having a web browser open are all things that eat up bandwidth. Closing them frees up bandwidth so that Skype can use it. If you’re using Windows XP and above, you can use Task Manager to see everything that’s running on your PC and how much CPU, Memory, Disk and Network each program is using.

  3. Check your speed.
    For a high quality video call, both you and your friend need to have enough bandwidth. Do a speed test online (just type “speed test” into your search engine and pick the top few) or ask your Internet Service Provider to test your download and upload speed for you. Check the result against the speed your ISP is supposed to be providing. If you often have a slow internet connection, ask your ISP to take care of it.

  4. Use the latest version of Skype.
    For the best performance, make sure that you and the person you’re calling are using the latest version of Skype. Download the latest version

  5. Check your firewall settings. 
    A firewall blocks traffic between the internet and your computer. It’s possible that your firewall might be blocking Skype. You can change your firewall settings to allow Skype to get through – check out our guide to updating your firewall.

  6. Update your hardware. 
    If your computer, modem or router are old, then even if you have a fast connection every-thing will just seem slow. It might be worth upgrading your hardware if all else fails. Check that your system meets the minimum requirements for running Skype.

  7. Tell your friend.
    Remember, even if everything’s good at your end, your friend might have a problem with their connection. Ask them to take a look at this guide.

If you’ve solved your connection issues but you’re still having problems with your calls, check out these guides:

I can’t hear the other person on the call

The other person can’t hear me

The video doesn’t work or is poor quality

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