Help Windows Desktop

I’m having trouble connecting to a Skype WiFi hotspot…

If you’re having problems connecting to a Skype WiFi hotspot or you have received an error message saying your WiFi network is not responding, try the following:

  • Check the Skype WiFi compatible hotspots closest to you with the Skype Hotspot Finder.
  • Make sure you have enabled WiFi on your device. To do this, go to your device’s Settings > WiFi and make sure it’s turned ON.
  • If possible, move closer to the hotspot. If you’re roaming, try moving around to get a better signal.
  • Connect to a different Skype WiFi supported network. To do so:
    1. Start the Skype WiFi app.
    2. Tap the settings icon The settings icon..
    3. Tap Supported Networks and you’ll see a list of Skype WiFi supported networks in your country.
    4. Choose a different supported network.
    5. Go to your device’s Home screen and tap Settings > WiFi.
    6. Look for the new Skype WiFi supported network and connect to it.
    7. Go back to the Skype WiFi app and you’ll see a message Skype WiFi is available here and the price to connect per-minute.
    8. Tap Connect.

If you still can’t connect to a Skype WiFi hotspot, you can contact Skype Customer Service.

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