Skype Help

    All products

    What is the Skype web plugin and how do I install it?

    Back to search results

    With the Skype web plugin, you can enjoy free Skype calls and calls to landlines and mobile devices with your Skype contacts in Skype for Web,, Office 365 or any Skype application in your web browser.

    The Skype web plugin allows you to make one-to-one calls and group voice and video calls. However, we have begun to roll out plugin-free calling on Skype, which allows you to do all of these without downloading or installing an app or plugin. This capability is in Preview and currently only available on Skype for Web, Skype on, and Skype on when using Microsoft's Edge browser.

    The following calling scenarios are plugin-free:

    • All Skype one-to-one group calls from and to Edge browsers.
    • All Skype one-to-one calls from Edge – Skype for Windows 7.17 or later, or Skype for Mac 7.19 or later is required.

    To enjoy Skype voice and video calls with your contacts in, you need to install the Skype web plugin first. This will happen automatically the first time you make a voice or video call.

    The Skype web plugin works in the following browsers:

    On Windows desktop: Chrome and Edge.
    On Mac OS: Chrome.

    If you receive the message "Audio and video calls are not supported on your browser", be sure you are using Chrome or Edge.

    Important: If your browser doesn’t support add-ons, you can send instant messages to your contacts in but the Skype voice and video call options won’t be available. However, you can enjoy making Skype voice and video calls from the Skype app.

    The Skype web plugin is not supported on Linux and Chromebooks. Learn more about how to install the Skype web plugin.

    There are two easy ways to install the Skype web plugin.  When you first open Skype for Web you will receive a prompt:

    Or when you first open the Skype application on, Office 365 or receive a Skype call, you'll be asked to install the plugin:

    To install the Skype web plugin:

    1. Select Run.
    2. Click Allow to permit the Skype web plugin to run.
    3. You're ready to make free Skype calls

    You’ll receive the “Setup is complete” message. Simply click Close and start enjoying free Skype calls and instant messaging.

    If you’re making a call from Skype to a contact who is using Skype in their web browser, they’ll first need to complete the Skype web plugin setup process to receive your call, if they haven’t done so already.

    If the Skype web plugin setup takes longer than a minute, your call may drop out. If that happens, simply start the call again to let your contact complete the web plugin installation.

    Was this article helpful?

    Yes No

    Please let us know why we couldn't help you today

    Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling