What is the Skype web plugin and how do I install it in Outlook.com?

With the Skype web plugin* you can enjoy free Skype calls and Skype video calls with your contacts in Outlook.com.

To enjoy the features of the Skype web plugin in Outlook.com, you need to link your Skype and Microsoft accounts. If you haven't done so yet, don’t worry, you can link your accounts during the installation of the Skype web plugin.

Do all browsers support the Skype web plugin?

The Skype web plugin works in the following browsers:

On Windows desktop: Internet Explorer 8 and higher, Chrome 19 and higher, Firefox 12 and higher.

On Mac OS: Chrome 19 and higher, Firefox 12 and higher.

If you use several internet browsers on your computer, you only need to install the Skype web plugin for one and it will be available for other supported browsers as well.

Important: If your browser doesn’t support add-ons, you can send instant messages to your contacts in Outlook.com but the Skype call and video call options won’t be available. However, you can enjoy making Skype calls and Skype video calls from the Skype app.

The Skype web plugin is not supported on Windows RT.

How do I install the Skype web plugin?

There are two easy ways to install the Skype web plugin. You can install it from the Outlook.com Messaging panel, or when starting or receiving a Skype call.

To install the Skype web plugin from the Outlook.com Messaging panel:

  1. Sign in to your Outlook.com account and click the Messaging icon .
  2. In the Messaging panel that opens on the right side of your screen, click Skype contacts.

    Skype contacts selected in the Messaging panel after clicking the messaging icon.

  3. Select Get started in the window that appears.

    The Get started button selected in the Outlook and Skype linking window.

  1. Read the Skype Terms of Use and Skype Privacy Policy and click I agree – continue.

    The I agree - continue button selected in the Outlook and Skype account linking window.

  1. When prompted, select Save to download the Skype web plugin.
  2. Select Run.
  3. Click Allow to permit running the Skype web plugin.

If you signed in to Outlook.com with a Microsoft account that you've already linked with your Skype account, you’ll receive the “Setup is complete” message. Simply click Close and start enjoying free Skype calls and instant messaging.

If you haven’t linked your Microsoft and Skype accounts yet, you’ll be asked to do so.

To install the Skype web plugin when starting or receiving Skype calls:

Installing the Skype web plugin when starting or receiving Skype calls is another quick and easy way to enjoy Skype in Outlook.com:

  1. Sign in to your Outlook.com account.
  2. Click the messaging icon and select the voice or video call button. If you can’t see the buttons, the Skype web plugin is not yet available.*
  3. The voice and video call buttons.

  4. Select Get started in the Skype web plugin window that opens. When you receive the “Setup is complete” message, click Start call.

If you’re making a call from Skype to an Outlook.com contact, they’ll first need to complete the Skype web plugin setup process to receive your call, if they haven’t done so yet.

If the Skype web plugin setup takes longer than a minute, your call may drop out. If that happens, simply start the call again to let your Outlook.com contact complete the setup.

How do I link my Skype and Microsoft accounts during the installation of the Skype web plugin?

If you haven’t linked your Skype and Microsoft accounts yet, you’ll be asked to do so during the Skype web plugin installation:

  • If you already have a Skype account, select I have a Skype account and sign in to Skype to link your Skype and Microsoft accounts.
  • If you don’t have a Skype account yet, select No, I’m new to Skype. You'll join Skype by signing in with your Microsoft account. The on-screen instructions will guide you to complete the process.

The I have a Skype account button selected in the Outlook and Skype account linking window.

 When you link your Skype and Microsoft accounts, you’ll be able to:

  • instant message, voice and video call your Messenger buddies and Outlook.com contacts for free with the Skype web plugin.
  • bring your Skype contacts into Outlook.com.

Learn more about what happens when you sign in to Skype with your Microsoft account.

* The Skype-Outlook.com integration (including the Skype web plugin) is currently available in selected markets only. We’re working hard to make it fully available as soon as possible.
 

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