Help Windows Desktop

What is the Skype web plugin and how do I install it in Outlook.com?

With the Skype web plugin* you can enjoy free Skype calls and Skype video calls with your contacts in Outlook.com.

To enjoy the features of the Skype web plugin in Outlook.com, you need to link your Skype and Microsoft accounts. If you haven't done so yet, don’t worry, you can link your accounts during the installation of the Skype web plugin.

Do all browsers support the Skype web plugin?

The Skype web plugin works in the following browsers:

On Windows desktop: Internet Explorer 8 and higher, Firefox 12 and higher.

On Mac OS: Firefox 12 and higher.

If you use several internet browsers on your computer, you only need to install the Skype web plugin for one and it will be available for other supported browsers as well.

Important: If your browser doesn’t support add-ons, you can send instant messages to your contacts in Outlook.com but the Skype call and video call options won’t be available. However, you can enjoy making Skype calls and Skype video calls from the Skype app.

The Skype web plugin is not supported on Windows RT.

How do I install the Skype web plugin?

There are two easy ways to install the Skype web plugin. You can install it from the Outlook.com Messaging panel, or when starting or receiving a Skype call.

To install the Skype web plugin from the Outlook.com Messaging panel:


  1. Sign in to your Outlook.com account and click the Messaging icon .
  2. In the Messaging panel that opens on the right side of your screen, click Skype contacts.

    Skype contacts selected in the Messaging panel after clicking the messaging icon.

  3. You'll be asked if you want to merge your existing Skype account and your Microsoft account (if you haven't done so already). Click I have a Skype account.

    If you don't already have a Skype account, click I'm new to Skype and we'll get you sorted.
  4. Enter your Skype name and password, then click Sign in.
  5. Confirm the accounts you want to merge, then click Continue.

  6. Click Get started in the window that appears.
  7. When prompted, select Save to download the Skype web plugin.
  8. Select Run.
  9. Click Allow to permit running the Skype web plugin.

If you signed in to Outlook.com with a Microsoft account that you've already linked with your Skype account, you’ll receive the “Setup is complete” message. Simply click Close and start enjoying free Skype calls and instant messaging.

If you attempt to make a Skype call via Outlook.com and you see the message below:



Check to make sure your microphone is configured correctly. Learn how.

If you receive a Skype call via Outlook.com and you see the message below:

Check to make sure your speakers are configured correctly. Learn how.

To install the Skype web plugin when starting or receiving Skype calls:

Installing the Skype web plugin when starting or receiving Skype calls is another quick and easy way to enjoy Skype in Outlook.com:

The voice and video call buttons.

  1. Sign in to your Outlook.com account.
  2. Click the messaging icon and select the voice or video call button. If you can’t see the buttons, the Skype web plugin is not yet available.*
  3. Select Get started in the Skype web plugin window that opens. When you receive the “Setup is complete” message, click Start call.

If you’re making a call from Skype to an Outlook.com contact, they’ll first need to complete the Skype web plugin setup process to receive your call, if they haven’t done so yet.

If the Skype web plugin setup takes longer than a minute, your call may drop out. If that happens, simply start the call again to let your Outlook.com contact complete the setup.

 

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