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The following solutions can help if you have a problem with Skype instant messaging or the Skype web plugin in Outlook.com.
To make Skype calls and video calls directly from Outlook.com, make sure you have installed the Skype web plugin* correctly before you begin.
*The Skype-Outlook.com integration (including the Skype web plugin) is currently available in selected markets, only. We’re working hard to make it fully available as soon as possible
|How do I find out if Skype instant messaging is available to me in Outlook.com?||In your Outlook.com account, click the messaging icon and check if you can see the Skype icon at the bottom of the Messaging panel. |
Important: You need to link your Skype and Microsoft accounts to be able to use Skype features in Outlook.com.
|I can’t use Skype features in Outlook.com even after merging my Skype and Microsoft accounts.||There are several possible reasons for this issue: |
|The Skype web plugin is not starting after I click the video or voice call button.||Make sure you’ve installed the Skype web plugin correctly and that you use a supported internet browser. |
To reinstall the plugin:
|A contact is available on Skype but they don’t appear available in Outlook.com.||Check if you can see the Skype icon at the bottom of the Messaging panel in Outlook.com. If you can see it but still can’t use Skype, try refreshing the webpage. Then try using Skype in Outlook.com again. |
If the issue persists, visit the Skype Community for more assistance.