Help Mac

Why can't I make video calls in Skype for Mac anymore?

We’re always working hard to improve your Skype experience. As a result of the recent changes we made to the way Skype video calling works, you can’t make video calls from Skype 2.8 for Mac to:

  • Skype 6.2 for Mac and above
  • Skype 6.2 for Windows desktop and above
  • Skype 4.8 for iOS and above
  • Skype for Android
  • Skype for Windows Phone

If you’re experiencing issues with video calling in Skype, it might be because you or your friend are using an older version of Skype for Mac.

To enjoy all the great features Skype has to offer, make sure that you're both using the latest version of Skype on your device.

Note (updated 11 Aug 2014): From time to time, we do retire older versions of Skype to focus our efforts on improving the most recent versions of Skype. As a result, Skype 2.8 for Mac has been permanently retired.
You can still stay in touch with friends and family using Skype on your desktop computer or laptop running Mac OS X 10.5 Leopard (on Intel processors) or later. Please update to the latest version for your OS X device and sign in using the same Skype account.
If you are running Skype on Mac OS X 10.5 Leopard on PowerPC, or on Mac OS X 10.4 Tiger and below operating system, we’re sorry to inform you that we have now permanently retired all versions of Skype for these operating systems. The latest versions of Skype for all supported devices are available at

We apologize for any disruption caused.

Before upgrading to the latest version of Skype, check the system requirements for running Skype on your operating system.

If you like the way your Skype application looked before the upgrade better, you can check out these handy tips to customize it.

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