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A Skype customer service agent might ask you to create and submit log files to help them solve any problems you may encounter when using Skype.
When running Skype with logging enabled, make sure you're using the latest version of Skype.
To enabling logging:
Skype for Windows desktop client logging-related registry files
To submit the log files:
Skype creates log files in its application data folder. The location of this folder differs depending on the version of Windows you're running. Open File Explorer and type %appdata% into the address bar to find it.
The log file naming format is debug-<yyyymmdd>-<hhmmss>.log
Submit your logs to us as advised by Skype Customer Service.
The Skype for Windows Desktop installer also creates an installation-specific log file, which you can attach when reporting installation issues. To run the installer with logging enabled:
The installer creates a log file named 'install-<YearMonthDate>.log' in the current folder, with the timestamp indicating when the install started.
The DirectX Diagnostics Tool provides you with an overview of your system’s hardware configuration and device driver versions. This information is often useful in diagnosing severe audio/video-related issues. To create a DirectX Diagnostics file:
Replicate your issue. Skype will create the log file in ~/.Skype/Logs, and will name it 'skype_<yyyy-mm-dd-hhmmss>'.
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