Logging allows you to capture certain information about how you use Skype, which can be really helpful in solving problems you may encounter when using Skype. When running Skype with logging enabled, make sure you're using the latest version of Skype.
You can create log files for Skype for Windows RT, Skype for Windows desktop (Windows XP, Windows 7, Windows 8 and Windows 10), Skype for Linux and Skype for Mac.
Log files do not contain data such as your chat conversations, audio or video messages.
To get started, select the version of Skype you'd like to create logs for:
To enable logging in Skype for Windows RT:
To gather and submit your Skype for Windows RT log files when reporting an issue:
If at some point you want to disable logging in Skype for Windows RT:
To enable logging in Skype for Windows desktop:
You can now proceed to replicate your issue. Skype will create log files in its application data folder. However, this folder is different depending on your Windows version and the user account you are using to sign into Windows:
If you can't see the folders listed above, make sure you have your Folder Options set to show hidden folders:
The Skype for Windows desktop client produces two log files, a 'main' log file, which you submit with all issue reports, and a 'trace' log file, which you submit when reporting an issue related to audio/video during a call only:
For example, a particular session might produce files named 'debug-20130227-1152.log' and 'debug-20130227-1152.trace.txt' Log files from the same Skype session will always have the same timestamp, which indicates when the session started.
To disable logging in Skype for Windows desktop:
The Skype for Windows desktop installer also create an installation-specific log file, which you can attach when reporting installation issues. To run the installer with logging enabled:
The installer creates a log file named 'install-<YearMonthDate>.log' in the current folder, with the timestamp indicating when the install started. Contact Skype Customer Service via Live Chat, and they will help you submit your logs to us. Note that you will need to sign in
The DirectX Diagnostics Tool provides you with an overview of your system’s hardware configuration and device driver versions. This information is often useful in diagnosing severe audio/video-related issues. To create a DirectX Diagnostics file:
To enable logging in Skype for Linux:
You can now proceed to replicate your issue. The Skype client will create the log file in ~/.Skype/Logs, and will name it 'skype_<yyyy-mm-dd-hhmmss>'.
To gather and submit your Skype for Linux client log files when reporting an issue, simply contact Skype Customer Service via Live Chat, and they will help you submit your logs to us. Note that you will need to sign in.
To disable logging in Skype for Linux:
If you're still having problems, why not ask your question in our community?