To enable logging in Skype for Windows desktop:
- Quit Skype.
- Download and extract the logging-related registry files:
- Right-click the zip file and select Extract all, then click OK to unzip the file, then navigate to the folder where you extracted the logging-related command files.
- Run logging-on.reg to set the Skype logging-related Registry key.
- Start the Skype client.
You can now proceed to replicate your issue. Skype will create log files in its application data folder. However, this folder is different depending on your Windows version and the user account you are using to sign into Windows:
- Windows XP with standard user account - C:\Documents and Settings\<yourusername>\Application Data\Skype
- Windows Vista/7/8/10 with standard user account - C:\Users\<yourusername>\AppData\Roaming\Skype
- Windows XP with administrator account & Windows Vista/7/8/10 with elevated administrator account UAC off - C:\Program Files\Skype\Phone (32bit Windows) - C:\Program Files (x86)\Skype\Phone (64bit Windows)
If you can't see the folders listed above, make sure you have your Folder Options set to show hidden folders:
- On your keyboard, press the Windows and R keys at the same time.
- In the Run window, type control folders and click OK.
- In the View tab, make sure the Show hidden files and folders option is selected, then click OK.
Gathering and submitting the log files
The Skype for Windows desktop client produces two log files, a 'main' log file, which you submit with all issue reports, and a 'trace' log file, which you submit when reporting an issue related to audio/video during a call only:
- 'main' log file: debug-yyyymmdd-hhmmss.log
- 'trace' log file: debug-yyyymmdd-hhmmss.trace.txt
For example, a particular session might produce files named 'debug-20130227-1152.log' and 'debug-20130227-1152.trace.txt' Log files from the same Skype session will always have the same timestamp, which indicates when the session started.
To disable logging in Skype for Windows desktop:
- Quit Skype.
- Open a console window, and navigate to the folder where you extracted the logging-related command files.
- Run logging-off.reg to clear the Skype logging-related Registry key.
- Start Skype.
Logging with the installer
The Skype for Windows desktop installer also create an installation-specific log file, which you can attach when reporting installation issues. To run the installer with logging enabled:
- Open a console window, and navigate to the folder containing your installer’s executable.
- Run the installer, specifying the logging option:
The installer creates a log file named 'install-<YearMonthDate>.log' in the current folder, with the timestamp indicating when the install started. Contact Skype Customer Service via Live Chat, and they will help you submit your logs to us. Note that you will need to sign in
The DirectX Diagnostics Tool provides you with an overview of your system’s hardware configuration and device driver versions. This information is often useful in diagnosing severe audio/video-related issues. To create a DirectX Diagnostics file:
- Open a console window, type dxdiag, then press Enter.
- Click Save All Information…
- When the Save As dialog appears, select where you'd like to save the file and click Save.
- Contact Skype Customer Service via Live Chat, and they will help you submit your logs to us. Note that you will need to sign in.