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Help Windows Desktop

Why has my payment failed?

When a payment fails, there are several reasons this might happen. Here are the most common reasons, and information about what you can do.

Start by selecting your payment type:

If your credit or debit card payment fails, check that you’ve entered all of these details correctly:

If the details are correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Skype. This may be because:

  • There are insufficient funds on your card or in your bank account.

  • Your card has expired. Find out how to update your credit card details.

  • You’re purchasing from, or using a card issued in, a restricted country.
  • You’re using an anonymous proxy to access the internet.

Contact your payment provider for more information about why the payment was rejected. 

It's also possible that Skype has refused your payment because:

  • You’ve used the same credit or debit card for more than two different Skype accounts.
  • You’ve reached our purchasing limits.

If you’re using a digital payment method like PayPal, Skrill or CashU and your payment fails, there might be an issue with the funding source.

If you keep a balance of funds in your account to pay with, make sure it’s enough to cover the cost of your purchase.

If your account is linked to a bank account or credit card, make sure the details are up-to-date and sufficient funds are available to cover the purchase.  


If you’re using Skype Credit to pay for a product and your payment fails, it’s likely that you don’t have enough Skype Credit to cover the cost of the purchase.

You can check your Skype Credit balance in your profile, or in your account. To make sure you don’t run out of Skype Credit in the future, we recommend that you set up Auto-recharge to automatically top up your Credit when your balance falls below a certain amount.


If your in-app Skype purchase on your iPhone or iPad fails, sign in to your Apple ID and check that the billing details and payment method in your Apple account are up to date, and that you have sufficient funds to cover the cost of the purchase.

You also need to make sure to use the same currency for your Skype account and Apple ID.

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