What is caller identification and how do I set it up in Skype?

To set up caller identification using your mobile number:

1. Open the Skype app.
2. Select your profile picture, then select Settings.
3. Select Calling, then select Caller ID.
4. Turn the Caller ID toggle On.
5. Select your country from the drop-down list.
6. Enter your mobile number in the text box and select Add phone number.
7. You will receive an SMS text message on your phone containing a confirmation code. Enter this code in the field displayed. Message and data rates may apply to receive this one-time SMS.
8. Select Continue.
9. If you entered the code correctly, you will get a confirmation message, and your Caller ID will be activated in 24 hours.

Learn more about how to change your caller identification settings.

As of December 2018, if you purchase a Skype Number and don't have Caller ID enabled, your Skype Number will be automatically set as your Caller ID for the countries that this is available in.

To change to your Skype Number if you had Caller ID enabled with another number:

1. Open the Skype app.
2. Select your profile picture, then select Settings.
3. Select Calling, then select Caller ID.
4. From the bulleted list displayed, select the Skype Number that you want to use as your Caller ID.
5. Your Caller ID is now set and ready to go.

The caller identification using your mobile number is available in most countries. If the caller identification doesn’t work, it might be because it’s not available in your country or it’s not currently supported by the local telecommunication provider for the country you’re calling.

Caller identification using your mobile number is not available in China, Hong Kong, Japan, and Mexico.

Caller identification using your Skype Number is available in:

• USA
• UK
• Australia
• Brazil 
• Canada
• Chile
• Denmark
• Estonia*
• New Zealand
• Poland
• Sweden
• Switzerland 

Caller identification is activated immediately for Skype Numbers.

It may take up to 24 hours to activate caller identification for mobile numbers. Before the activation, you will receive the SMS text message confirming that caller identification is about to be activated.

Do you want to deactivate caller identification? Learn more. 

To ensure transparency and assist you in managing your expectations, we’ve detailed some country-specific limitations regarding the use of caller identification (CLI). Please review the following information carefully before making international calls. 

Estonia

• Issue: International calls to Estonia using Estonian Skype number Caller Line Identifications (CLIs, also known as FIX numbers) may be blocked by our telecommunication partners.
• Recommendation: We recommend checking back for future updates on this issue.

• Issue: Calls to Norway may not go through if a Norwegian mobile CLI is used. This is due to specific regulations and technical limitations within the Norwegian telecommunications infrastructure.
• Recommendation: Please consider using an alternative number or method for contacting recipients in Norway to ensure connectivity.

• Issue: Starting February 19, Telstra will begin blocking any calls received at interconnection Points of Interconnect (POIs) that carry Telstra-held mobile CLIs. This measure is part of Telstra’s ongoing efforts to ensure compliance with Australian telecommunications standards.
• Recommendation: If you are using a Telstra-held mobile CLI, you may need to explore alternative caller identification options to continue making calls to and from Australia effectively.

Additional Resources
If you encounter issues not listed here or need further assistance, please contact our support team, or join the conversation in our community forums where other customers share their solutions and experiences. 

Conclusion
We are committed to improving our service and minimizing disruptions caused by these limitations. Your understanding and cooperation are greatly appreciated as we work with our global partners to resolve these issues.