What is caller identification and how do I set it up?

Caller identification lets your friends, family and business contacts know you're calling them. When you have set up caller identification, your mobile number or Skype Number is displayed when you call mobiles and landlines from Skype.

Caller identification is free to set up and use.

The following frequently asked questions will help you get started with caller identification.

In what countries is caller identification available?

The caller identification using your mobile number and/or Skype Number is available in most countries.

Caller identification using your mobile number is available across the world, with the exception of China, Hong Kong, Japan, South Korea and Mexico.

Caller identification using your Online Number is available in:

  • USA
  • UK
  • Chile
  • Denmark
  • Estonia
  • Poland
  • Sweden

If the caller identification doesn’t work it might be because it’s not available in your country or it’s not currently supported by the local telecommunication provider for the country you’re calling. We're working hard to make caller identification available in other countries, too so that everyone can recognize you're calling them from Skype.

How do I set up caller identification using my mobile number?

To set up caller identification using your mobile number:

  1. Sign in to your account.
  2. In the Manage features section, click Caller ID.
  3. Select your country from the drop-down list.
  4. Enter your mobile number in the text box and click Verify number.
  5. You will receive an SMS text message on your phone containing a confirmation code. Enter this code in the field displayed.
  6.  Click Verify.

Learn more about how to change your caller identification settings.

How do I set up caller identification using my Skype Number?

To set up caller identification using your Skype Number:

  1. Sign in to your account.
  2. In the Manage features section, click Caller ID.
  3. Click select a pre-saved number.
  4. From the drop-down list displayed, select the Skype Number that you want to use as your caller identification.
  5. Click Save Settings. Your caller identification is now set and ready to go.

How long does it take for caller identification to be activated?

Caller identification is activated immediately for Skype Numbers.

It may take up to 24 hours to activate caller identification for mobile numbers. Before the activation, you will receive the SMS text message confirming that caller identification is about to be activated.

Do you want to deactivate caller identification? Learn more.

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How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

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