How can I solve problems with video calling in Skype for Windows desktop?

Before making a video call, check that your webcam is working correctly with Skype. If it is, you’re ready to make a video call.

If you're having audio or video quality issues during a call, make sure you've tried the steps here before continuing.

Close all applications that may be using the webcam. These include video editing software, instant messengers and browsers (such as Internet Explorer). After you’ve done this, check whether Skype can see and use your webcam.

Before making a call, select the contact and click The call quality icon. in the calling area to check if you can see the video stream in the window. Red or yellow icons indicate that further configuration is needed to achieve the best call quality.
To see the list of tips to help you solve the issue, click the webcam tab. If you have more than one webcam connected, select the one you want to use from the drop-down list.

Make sure that you have the latest version of Microsoft DirectX. For Windows Vista and Windows 7, you can get the latest version of DirectX by updating Windows with the latest service packs and updates. For Windows XP, you can download it here.

Check that your webcam is listed in Device Manager.

  1. Depending on your version of Windows, do one of the following:
  • Windows 7: Click the Windows button and select Control Panel. Make sure that Category is selected in the top right corner, next to View by:. Click Hardware and Sound. Under Devices and Printers, select Device Manager. Click the little arrow beside Imaging Devices.
  • Windows Vista: Open the Start menu and select Control Panel. Open System and Maintenance and click Device Manager.
  • Windows XP: Open the Start menu and select Control Panel. Open System and, in the Hardware tab, click Device Manager.
  1. Check that your webcam is listed under Imaging devices.

An example of a webcam listed under Imaging devices.

If it’s not listed, or if a question or exclamation mark is displayed, you need to reinstall the drivers for your webcam.

To let your webcam drivers load, you need to change the start-up settings of Skype:

  1. Sign out of Skype by clicking Skype > Sign Out in the menu bar.
  2. In the Welcome to Skype window, uncheck the Sign me in when Skype starts option.

The Sign me in when Skype starts checkbox.

  1. Restart your computer.

Sign in to Skype and make a video call.

Make sure that Windows has the latest service packs and updates installed.

You can also try the Microsoft Fix-It Tool. Choose Windows as the problem area, select Install or upgrade software or hardware, and click Run Now on Hardware devices that are not working or are not detected in Windows.


You can buy a webcam that's guaranteed to work seamlessly with Skype from the Skype shop.

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Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

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