Did you know?
Only one participant needs a Skype Premium account for group video calls.
Before making a video call, check that your webcam is working correctly with Skype. If it is, you’re ready to make a video call.
If you're having audio or video quality issues during a call, make sure you've tried the steps here before continuing.
Close all applications that may be using the webcam. These include video editing software, instant messengers and browsers (such as Internet Explorer). After you’ve done this, check whether Skype can see and use your webcam.
Before making a call, select the contact and click in the calling area to check if you can see the video stream in the window. Red or yellow icons indicate that further configuration is needed to achieve the best call quality.
To see the list of tips to help you solve the issue, click the webcam tab. If you have more than one webcam connected, select the one you want to use from the drop-down list.
Check that your webcam is listed in Device Manager.
If it’s not listed, or if a question or exclamation mark is displayed, you need to reinstall the drivers for your webcam.
To let your webcam drivers load, you need to change the start-up settings of Skype:
Sign in to Skype and make a video call.
Make sure that Windows has the latest service packs and updates installed.
You can also try the Microsoft Fix-It Tool. Choose Windows as the problem area, select Install or upgrade software or hardware, and click Run Now on Hardware devices that are not working or are not detected in Windows.
You can buy a webcam that's guaranteed to work seamlessly with Skype from the Skype shop.