Skype does not offer a refund for prepaid cards or vouchers purchased from retail stores.
Some stores offer a refund – you can try returning the prepaid card or voucher to the retail store you bought it from, and depending on their store policy, they may issue you with a refund.
Why has this not helped?
Please let us know why we couldn't help you today
Thank you for your feedback
Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community
Join the conversation with other customers.
Our support team is ready to help.
What would you like to tell us about Skype?
Share your ideas with a quick survey.