Skype Help

    What happens when someone calls me on Skype while I’m on another call?

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    You'll get an incoming call notification screen where you can:

    • answer video call button Select the Video Call button to answer the new call with video. The call you're already on will be put on hold.
    • answer call button Select the Call button to answer the new call. The call you're already on will be put on hold.
    • decline call button Select the End call button to decline if you don't want to answer it.
    • Merge calls Select the Merge calls button to merge your current and incoming Skype calls.

    If you don't answer and you have Voice Messaging activated, the caller will be able to leave you a message. 

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    Troubleshooting issues with Skype call quality