Help Windows Desktop

How do I close my Skype account?

If you want to close your Skype account, you’ll need to contact us so we can close it for you.

Do you think your account may have been hacked? Find out what to do if your account is suspended, hacked or compromised.

Ask us to close your Skype account

First, make sure you’ve cancelled any subscriptions or recurring payments, and used up any Skype Credit you have. Everything associated with your Skype account – including contacts, purchases and history – will be lost when your account is closed.

Next, contact Skype Customer Service and tell us you’d like to close your account.

It might take up to 30 days for your name to disappear from the directory, but after that, no one will be able to find you in Skype. Your name will still appear in your friends’ contact lists unless they remove it, but they won’t be able to contact you.

In the meantime, you can remove your personal information from your profile to prevent people from finding you based on those details.

Remove your profile information

This will make it more difficult for people to find you in the Skype directory. You can remove or edit all of your details except for your Skype Name.

To remove your profile information:

  1. Change your profile picture and mood message.
    If you have a profile picture that identifies you, you might want to change it. In Skype, click Skype > Profile > Change Your Picture… (on a Mac, click your profile picture and then Change Picture) and browse for a different picture.
    You can leave a status message saying you’re no longer active on Skype, or giving your new Skype Name if you’re using a different account. Go to Skype > Profile > Edit Your Profile… and then click Enter mood message. (On a Mac, click your name or profile picture and then click Add Mood Message.)
  2. Sign out of Skype.
    It’s a good idea to set your status to offline or invisible, and then sign out of Skype on all your devices. Type the chat command /remotelogout into the chat window to sign yourself out of Skype on any other devices you might be using, then sign out on the one you’re using now.
  3. Go to your account.
    Sign in to your account on
    Can’t sign in? Find out what to do if you’ve forgotten your username or password.

  4. Go to your profile.
    Scroll to the bottom of the page and, under Settings and preferences, click Edit profile.


  5. Edit your profile details.
    In the Personal Information section, click Edit.

    Remove your information from the Personal Information and Contact Details sections. Some fields are mandatory - replace the info in these with random characters, because you won’t be able to save it if the fields are empty. Click Save.

    Note: You should leave your email address in your profile so that we can verify your account when closing.  After we have closed the account, we will remove your email address.

Want to close your Microsoft account?

If you sign in to Skype with a Microsoft account and you want to close it (which means you won’t be able to use it to sign in to other Microsoft services like, Xbox Live, or OneDrive), go to How to close your Microsoft account.

Remember to use up any Skype Credit or subscriptions before you close your Microsoft account, because you won’t be able to get these back after the account is closed.

If you just want to unlink your Microsoft and Skype accounts, you can – it means you’ll no longer be able to sign in to Skype using your Microsoft account, but your Skype account and Microsoft account will both remain open.

Was this article helpful?

Yes No

Why has this not helped?

It did not solve my problem
The answer was confusing/too much to read
The answer was not relevant

Please let us know why we couldn't help you today

Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

Thank you for your feedback

Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community

Ask the Community

See what people are saying about "Account and password" in the Skype Community.

Join the conversation

Still need help? Our support team is waiting to help you. Ask them now