Help Windows Desktop

How do I close my Skype account?

We’re sorry you’re thinking of closing your account. Please tell us below why you want to close it. If you're dissatisfied with a product or feature, we’ll try to help you resolve your issue. If we’re unable to help you and you still want to close your account, we’ll take you through to our customer service team.

Do you sign in to Skype with a Microsoft account? If you use an email address and password to sign in and you want to close your account, visit how to close your Microsoft account.

Do you think your account may have been hacked? Your security is important to us. Find out what to do if your account is suspended, hacked or compromised.  

If you have two or more Skype accounts and you want to keep just one account, that's fine – we'll close the duplicate account(s) for you.

Remember, when we close your account, everything associated with it – including contacts, purchases and history – will be lost. Make sure you've used up any Skype Credit you have, and cancelled any subscriptions or recurring payments. It’s also a good idea to export your contacts and conversation history if you want to transfer them to a new account.

Close a duplicate account

You'll be asked to sign in if you're not already. Select Account and Password, then Closing an account, and then click Next to chat to a customer support representative.

You can change your display name – that’s the name that’s shown in your profile, and the name your friends see in their contact list and when you call or instant message them. So you can give yourself any name you like without creating a new account.

Did you know that people can use your phone number or email address to find you on Skype? You can add or change these in your profile, and then you won’t need to give out your Skype Name to people.

Still want to close your account? It’s a good idea to first export your contacts and conversation history, so that you can transfer them to your new account. Remember, when we close your account, everything associated with it – including contacts, purchases and history – will be lost. Make sure you've used up any Skype Credit you have, and cancelled any subscriptions or recurring payments.

I’m ready to close my account

Forgotten your username or password? We can help you get access to your account.

  • If you sign in with a Skype Name, go to our problems signing in page.
  • If you sign in with a Microsoft account (an email address and password), go to Microsoft’s password reset page.

Has your account been blocked? If we notice unusual activity or suspect someone might have gained access to your Skype account, we will temporarily suspend it. Find out how to get access to your account.

Already tried to get access to your account?

If the email address you entered into the problems signing in page didn’t work, try entering a different email – you may have used an old address when you registered.

If that fails, click the button below to contact customer service. Fill in as much of the form as you can – the more information you give us, the better able we are to verify your identity. 

Contact customer service
  No, I want to close my account

Remember: when we close your account, your contacts, purchases and history will be lost. Make sure you use up any Skype Credit, and cancel any subscriptions or recurring payments.

 

There are a few different ways you can find your friends and add them in Skype.

Add friends automatically

If you’re using Skype on a mobile and you've agreed to share your address book, you can automatically add people from your phone’s address book to Skype. Select the automatically add friends option in your Skype app’s settings. Learn more about adding friends automatically.

Use a share link

You can create and share conversations with people even if they’re not a contact in Skype. When you set up a group conversation, you get a share link which you can copy or email to anyone. That way, if they’re on Skype you can add them when they join your conversation. Learn more about using share links.

Search

The best way to search for people is by using their Skype Name (you can ask your friends for theirs), email address or phone number.

If you search using a real name and get multiple results, right click on one and select View Profile. All the details they've agreed to make public – like a photo, city, country or phone number – will help you know if that’s the right person.

Make it easier for your friends to find you

Adding a profile picture and a few other details about yourself makes it easier for your friends to find you on Skype. To update your profile, sign in to your account, scroll down to the bottom of the page and select Edit Profile, and then click Edit. Learn more about updating your profile.

If you’re using Skype on a mobile, there are a few other ways to make yourself searchable.

Help me find my friends
  No, I want to close my account

Remember: when we close your account, your contacts, purchases and history will be lost. Make sure you use up any Skype Credit, and cancel any subscriptions or recurring payments.

 

We work hard to minimize the amount of spam in Skype, so we’re sorry if spammers have been spoiling your experience.

The best thing you can do to prevent this is to change your privacy settings so that only people you know can contact you. That way, people who aren’t in your contact list won’t be able to call you or send you instant messages.

If you’re receiving spam or abuse from one of your contacts, it’s easy to remove or block them. If you also report abuse to us, it helps us stop spam.

Manage my privacy settings
  No, I want to close my account

Remember: when we close your account, your contacts, purchases and history will be lost. Make sure you use up any Skype Credit, and cancel any subscriptions or recurring payments.
 

Your subscription renews automatically at the end of the subscription period, but you can cancel it at any time in accordance with our terms and conditions – there’s no cancellation fee.

Do you need some help with using your subscription? We have a step-by-step guide to calling phone numbers, and more information about how subscriptions work.

If you think you bought the wrong one, try browsing all of our subscriptions for the one that best suits you – or if you prefer to pay as you go, buy Skype Credit.

Cancelling your subscription

If you no longer need your subscription, it’s easy to cancel it and stop the recurring payments. That way you can keep your Skype account open and continue to benefit from free Skype-to-Skype voice and video calls.

Just sign in to your account, select the subscription you want to cancel and click Cancel subscription. Get more help with cancelling your subscription.
 

Review my subscription settings
  No, I want to close my account

Remember: when we close your account, your contacts, purchases and history will be lost. Make sure you use up any Skype Credit, and cancel any subscriptions or recurring payments.

Auto-recharge automatically tops up your Skype Credit when your balance falls below a certain amount (typically $2 / €2 / £2), so that you never run out of credit. Your balance is recharged with the same amount you first purchased, and uses the same payment method.

You can choose the Auto-recharge option when you buy Skype Credit:


If you no longer want to top up your Skype Credit automatically, it’s easy to cancel this feature. Just sign in to your account and click Disable.
Get more help with cancelling Auto-recharge.

If you haven’t used your Skype Credit since it was topped up, you might even be eligible for a refund.


Review my Auto-recharge settings
  No, I want to close my account

Remember: when we close your account, your contacts, purchases and history will be lost. Make sure you use up any Skype Credit, and cancel any subscriptions or recurring payments.

Haven’t used your Skype account for a while? Skype Credit becomes inactive if you don't use it for a certain period, but don’t worry – your credit is safe. It's really easy to re-activate it.

Just sign in to your account and click Reactivate Credit.



 

It might take up to 15 minutes to reactivate. We'll send you an email when it's done. Please ensure your contact details are up to date.

 

To keep your Skype Credit active in future, make sure you place a call (outside of your subscription, if you have one) or send a text every 180 days.

Reactivate my credit
No, I want to close my account

Remember: when we close your account, your contacts, purchases and history will be lost. Make sure you use up any Skype Credit, and cancel any subscriptions or recurring payments.
 

If you’re having problems with your Skype calls, here are our top tips on how to solve them.

  1. Make sure you’re using the latest version of Skype.

    We're constantly improving call quality, so the best thing you can do to improve your Skype calls is to make sure you and the person you’re calling are using the latest version of Skype.
  2. Check your internet connection.

    Most problems with Skype calls are caused by a poor internet connection at one or both ends. Use a wired connection if possible, or make sure your WiFi signal is strong. Find out more about solving connection issues.
  3. Check your webcam, microphone and speakers.

    If you've solved your connection issues and still have poor call quality, there might be a problem with your hardware. We have in-depth guides to fixing problems with your speakers, microphone and video, or you could try making a test call – that’s the easiest way to check for audio issues.

If you’re still having call quality issues, try asking your question in the Skype Community – chances are, someone there can help.


Ask the Community
No, I want to close my account

Remember: when we close your account, your contacts, purchases and history will be lost. Make sure you use up any Skype Credit, and cancel any subscriptions or recurring payments.

With Skype you can call phones and mobiles around the world at great low rates. Using Skype Credit to pay as you go is a great option if you only make occasional calls, or if you want to avoid mobile roaming charges. But if you make a lot of calls, our subscriptions offer the best value for calling home and abroad from Skype.

Our Unlimited World subscription offers unlimited calls any time to mobiles in 8 countries/regions and landlines in 63 — and your first month is free.


Try Unlimited World for free
  No, I want to close my account

Remember: when we close your account, your contacts, purchases and history will be lost. Make sure you use up any Skype Credit, and cancel any subscriptions or recurring payments.

We want you to be happy with your Skype experience. If you have an issue you haven’t been able to resolve by searching our support site, have you tried searching or asking in the Skype Community? Chances are, someone there can help.

If you’re sure you want to close your account, please contact us and we’ll take you through the process. Remember, when we close your account, everything associated with it – including contacts, purchases and history – will be lost. Make sure you've used up any Skype Credit you have, and cancelled any subscriptions or recurring payments. 

Sorry to see you go. Check skype.com for all our great features – we’d love to see you back with us soon.
 

 

 

 

Was this article helpful?

Yes No

Please let us know why we couldn't help you today

Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

Ask the Community

See what people are saying about "Account and password" in the Skype Community.

Join the conversation

Still need help? Our support team is waiting to help you. Ask them now