I have a problem downloading Skype...

The following advice can help if you have a problem downloading the latest version of Skype.

Important: Only download the Skype install file from the Skype website. Do not download Skype from anywhere else. If you have downloaded a Skype install file but are unsure if it is from Skype, we suggest that you download it again from the Skype website.

Before you begin, make sure there is not a problem with Skype at the moment. Do this by checking the Heartbeat blog to see how Skype's products and features are performing. If there is a problem, keep checking and we’ll let you know as soon as we fix it.

Problem Solution
Is there a problem with your browser? Try using a different browser to download Skype.
Is there a problem with your internet connection?

Close any applications that use the internet (especially those that might be playing music or video) and cancel any file downloads. If you are using a wireless connection, make sure you have a good signal. Then try again.

Does your browser allow pop-up windows?

Ensure that your browser allows pop-up windows, or add www.skype.com to your pop-up blocker exceptions list.

Are you running any download management software? Temporarily disable any download management software (such as Download Accelerator) you may be running. You can re-enable this once the download has completed. 
Are you running any security software?

Temporarily disable any security software, such as a firewall or antivirus, you may be running. You can re-enable this once the download has completed. 

Are you downloading Skype to a network drive? Make sure that you download Skype to a folder on your computer, not to a network drive which may not be accessible.
Do you get a permissions error? Make sure that you have read and write access to the folder you’re downloading to. If you are unsure whether you have read and write access to a location, save the download to your Documents folder or to the Desktop.

If you have followed the advice above but still can't download Skype, try downloading Skype on another computer and then transferring the Skype install file to your computer. 

Once you have downloaded Skype, run the install file and follow the on-screen instructions. (If you have previously installed Skype, make sure it is not open before you run the install file. The quickest way to do this is to right-click the Skype icon displayed in the system tray at the bottom right of the screen and select Quit. If you are not sure if Skype is still open, it’s easy to check.)

Having trouble signing in to Skype?

Did this answer your question?

Thank you for your feedback

Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

Share this article