Help Windows Desktop

How do I cancel my subscription?

If you're having problems using your subscription, check out this handy guide.

To cancel your subscription

It’s important that you cancel your subscription at least three days before the renewal date, to avoid being charged for the next billing cycle.

  1. Sign in to your account
  2. Select the subscription you want to cancel. If you're on a desktop, your subscriptions are listed on the left:

    Subscription in my account page

    On a mobile browser, it looks like this:

    Subscription listed in my account page
  3. When you select the subscription, you may be prompted to sign in again  if so, sign in to your account.
  4. Click Cancel subscription.

    cancel subscription link in my account page
  5. Click Thanks but no thanks, I still want to cancel to confirm cancellation.

Your subscription is cancelled, but you can continue to use it until it expires. For example, if you purchased a three-month subscription and then choose to cancel it after one month, the subscription will remain active until the end of the three month period. If you change your mind and want to reactivate it, just click Reactivate. You can reactivate at any time until the subscription has expired.

If you haven't used the subscription and it hasn't expired, you can request a refund for it.

Find out how to cancel your Skype Number.

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