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Help Windows Desktop

How do I cancel my subscription?

To cancel a subscription, you need to cancel the recurring payments. However, the subscription you’ve purchased remains active until it reaches its expiry date. For example, if you purchase a 3 month subscription, and then choose to cancel it, the subscription will remain active until the end of the 3 month period.

If you don’t want to keep your subscription, you can request a refund, but only if the subscription is unused and it hasn't expired.

If you need information on cancelling your Skype Number, click here.

Cancelling a subscription

To cancel your subscription:

  1. Sign in to your account and, on the left of the page, click your existing subscriptions.

    2 subscriptions selected to be displayed.
  2. Click on the subscription you want to cancel.  (If you only have one subscription, just click on it)

    The Settings option next to the subscription that is to be cancelled.

  3. Click Cancel subscription.

Important: If you need to cancel a subscription, make sure to do it at least three days before the renewal date; otherwise, you might be charged for the next billing cycle.

Having problems using your subscription? Check out this handy guide.

If that doesn’t help, you can visit the Skype Community or contact Skype Customer Service for more help.


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