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Help Windows Desktop

How do I cancel my subscription?

To cancel a subscription, you need to cancel the recurring payments. However, the subscription you’ve purchased remains active until it reaches its expiry date. For example, if you purchase a 3 month subscription, and then choose to cancel it, the subscription will remain active until the end of the 3 month period.

If you don’t want to keep your subscription, you can request a refund under certain circumstances.

If you need information on cancelling your Skype Number, click here.

Cancelling a subscription

To cancel your subscription:

  1. Sign in to your account and, on the left of the page, click your existing subscriptions.

    2 subscriptions selected to be displayed.
  2. Click Settings next to the subscription you want to cancel. (If you just have one subscriptions, you won't see a Settings link; just click your subscription.)

    The Settings option next to the subscription that is to be cancelled.

  3. Click Cancel subscription.

    The Cancel subscription option selected on the Skype account webpage.

  4. Confirm that you'd like to cancel it. Information on the subscription you have cancelled is displayed.

    The information on the cancelled subscription displayed after confirming the cancellation. It includes the date when the subscription expires.

    You can click Reactivate to reactivate the subscription at any point. This option is available for 90 days after cancelling the subscription. This only applies to a subscription you cancelled, not one that expired due to non-payment. In the second case, you would have to purchase a new subscription.

    Important: If you need to cancel a subscription, make sure to do it at least three days before the renewal date; otherwise, you might be charged for the next billing cycle.

Having problems using your subscription? Check out this handy guide.

If that doesn’t help, you can visit the Skype Community or contact Skype Customer Service for more help.


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