Skype Help

    How do I cancel or change my Skype subscription?

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    Skype purchases are subscription based and will automatically renew until you cancel them. Subscriptions must be canceled at least three days before your renewal date to avoid being charged for the next billing cycle. Unlike subscriptions, Skype Credit only continues to charge you if you have auto-recharge enabled on your account. 
     

    How do I manage my Skype subscription?

    If you purchased your subscription on your iPhone or iPad, you can only manage it directly from your device

    Otherwise, please use this link to access your Skype account profile page and select Manage for the subscription you want to cancel. From here, you can view your subscriptions and purchase history, or change your payment method

    Note: If you don't see the Manage button, it might be because you have Skype Credit rather than a subscription. Skype Credit only continues to charge you if you have auto-recharge enabled on your account.
    manage Subscription button
     

    How do I cancel my Skype subscription?

    If you purchased your subscription on your iPhone or iPad, you can only manage it directly from your device.

    Subscriptions must be cancelled at least three days before your renewal date to avoid being charged for the next billing cycle. 

    Can I get a refund for a cancelled Skype subscription? Subscriptions that haven't expired may be eligible for a refund. View Skype's refund policy

    Having trouble using your Skype subscription? Try these Skype subscription troubleshooting steps

    1. Use this link to access your Skype account profile page and select Manage for the subscription you want to cancel.
       
      Note: If you don't see the Manage button, it might be because you have Skype Credit rather than a subscription. Skype Credit only continues to charge you if you have auto-recharge enabled on your account.
    2. Select Cancel subscription

      Cancel subscription option
    3. Select the radio button next to your reason for cancelling, and then select Cancel subscription to confirm your cancellation. 
      subscription cancellation reason
     

    When you cancel your subscription, it will continue to be active until the expiration date.
     

    Can I change my Skype subscription?

    No, you can’t change your Skype subscription or change your subscription to Skype Credit. However, you may be able cancel your subscription and purchase a new one.  

    If you have more than one subscription, Skype uses them in the following order:

    • By subscription type – unlimited subscriptions are used first, then limited ones.
    • By expiry date – subscriptions with the nearest expiry date are used first. 

    Note: When you upgrade to a new subscription, the previous one will be cancelled and replaced with the new one once you've used all the minutes or the expiration date has passed. 

    Can I get a refund for a cancelled Skype subscription? Subscriptions that haven't expired may be eligible for a refund. View Skype's refund policy.
     

    How do I report a problem to Skype?

    Having trouble using your Skype subscription? Try these Skype subscription troubleshooting steps
    If those steps don't help, you can report problems right from your skype profile:

    1. Select your profile picture
    2. Select Settings
    3. Select Help & Feedback
    4. Select Report a problem


    Ready to learn more:
    Can I get a refund for a Skype subscription or Skype Credit?
    What are the different types of Skype subscriptions and pay-as-you-go options?
    Troubleshooting Skype subscriptions