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How do I set up my Skype Number?

The following questions and answers will help you set up your Skype Number.

How do I get a Skype Number?

You can purchase a Skype Number just like any other Skype feature*:

  1. Sign in to your account.
  2. In the Manage features section, select Skype Number.
  3. Click Get a Skype Number and follow the instructions to complete the purchase.

Important: Skype Number subscriptions are renewed automatically. On the day your Skype Number subscription expires, it will automatically be extended for the same period of time as you initially purchased it for. However, you can cancel your Skype Number subscription at any time. Learn more.

* Note that Skype Numbers in South Korea must be purchased through our partner, Daesung.

To make sure your subscription continues without interruption, the recurring payment for a Skype Number is taken three days before the subscription expires. However, you won’t lose these three days. Your Skype Number subscription is still valid for the full period that you signed up for (3 or 12 months).

Recurring Skype Number subscriptions aren’t available in France at the moment. You’ll need to extend your subscription each time before the expiry date manually. However, we’re working to get recurring Skype Numbers in France enabled in the nearest future.

How much does a Skype Number cost and how long will I have it for?

When buying a Skype Number, you can choose how long you’d like it for (3 or 12 months). Find out how much a Skype Number costs.

You can also get a discount on your Skype Number when you buy a subscription. Just make sure your subscription is active before you buy your Skype Number and you’ll get a 50% discount if you buy a Skype Number for a year.

How can I pay for a Skype Number?

You can pay for a Skype Number by credit card, PayPal, Skrill (Moneybookers), bank transfer or other payment methods. In most countries*, you can also pay using Skype Credit if your balance is high enough.

*If you live in Brazil, Germany or Switzerland, you can't buy a Skype Number using Skype Credit. If you live in Japan, you can't buy a Skype Number using Skype Credit unless you've already bought another Skype product with your credit card using your Skype ID.

If you made the initial payment by credit card, PayPal or Skype Credit, the same payment method will also be used for the recurring payment.

If the initial payment is made using Skrill, a bank transfer or other payment methods, the recurring payment will be charged from your Skype Credit balance.

How do I set up a Skype Number for another country?

Before purchasing a Skype Number, you can choose which country you’d like to use it in. Find out which countries Skype Numbers are available in.

Some countries will require that you provide proof of residence before you can get a Skype Number for that country. So unless you have a valid address there, you won’t be able to get a number for that country. These countries include:

  • Brazil
  • France
  • Germany
  • The Netherlands
  • Switzerland
  • South Korea*

* Note that Skype Numbers in South Korea must be purchased through our partner, Daesung.

Verification of your registered address may vary across individual countries. The following is the example of how to purchase the Skype Number in Germany:

  1. Sign in to your account.
  2. In the manage features section, select Get a Skype Number and follow the instructions.
  3. In the Information required for a Skype Number subscription page that opens, enter your valid* registered address in Germany and your email details. Then tick the check box to confirm that you’re a resident of Germany and to accept passing your details to a German service provider.
  4. Select Next, choose whether you want a 3-month or a 12-month Skype Number subscription, then complete the payment.
  5. Your details will be shared and verified by the service provider and you’ll receive an email informing you when your Skype Number has been activated.

* A valid German address is required for verification purposes by your German service provider.

How long does it take to activate a Skype Number?

Skype Numbers from most countries should activate automatically as soon as your payment is processed.

However, if you were required to provide proof of residence before you bought your Skype Number, this information needs to be verified by the local authorities. This process usually takes only a few days, but may take up to two weeks depending on the country you’ll use the Skype Number for. After the appropriate authorities have verified your details, we can activate your Skype Number.

If your personal details could not be verified for any reason, but the payment for the Skype Number was completed, you can contact the Skype Customer Support to request a refund.

Can I use my home or another existing number as my Skype Number?

Unfortunately, you cannot. When you purchase a Skype Number, you will need to choose one from our pre-selected range. However, you can choose your favorite number from that range. You can search for your preferred number using the Enter your favorite combination search box, or by clicking Show ten new suggestions… to scroll through the available options.

You will not be able to select a preferred number when you buy a German Skype Number. You will be allocated one by our partners in Germany.

How many Skype Numbers can I set up?

You can have up to 10 Skype Numbers attached to your account. The perfect option if you frequently receive calls from more than one location. You can choose where you want to buy each Skype Number for, so you can have a number with the area code or the country code you regularly expect calls from.

What happens if I reserved a Skype Number but my credit card transaction failed?

If your payment fails, your Skype Number will be held so that you can attempt the purchase again.

To purchase a Skype Number you have reserved:

  1. Sign in to your account.
  2. In the Manage features section, select Skype Number.
  3. Click the number you have reserved and would like to purchase (they are listed near the bottom of the screen).
  4. You will then be directed to select your subscription length and payment options.

Buy a Skype Number.

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