How do I request a refund?

We give refunds for Skype products in accordance with the refund policy section of Skype's Terms of Use.

You can ask for a refund of your Skype Credit within 15 days from its purchase, but only if you haven’t used it.

You can ask for a refund of your subscription if you haven’t used it and it hasn’t expired. Learn more about subscription refunds.

To request a refund:

  1. Start a live chat. If you’re not signed in to Skype, enter your Skype Name and password, then click Sign me in.
  2. Under Choose a help topic, select Payments.
  3. Under Choose a related problem, select Cancel and Refund (Skype Credit/Subscription).

  4. Click Next.

 

You can also fill out the online form to request a refund. To fill out the online Cancellation and Refund form:

  1. Click this link. If you’re not signed in to Skype, enter your Skype Name and password, then click Sign me in.
  2. Fill out the Cancellation and Refund form.
  3. Digitally sign the cancellation and refund form by typing your full name, then click Send.
 

Need help with cancelling your subscription or cancelling Auto-recharge?

 

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