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    How do I request a refund?

    We give refunds for Skype products in accordance with the refund policy section of Skype's Terms of Use.

    You can ask for a refund of your subscription if you haven’t used it and it hasn’t expired.

    You can ask for a refund of your Skype Credit within 14 days from its purchase, but only if you haven’t used it and you live in the EU.

    Using Skype on iOS? If you made an in-app purchase of Skype Credit through iTunes, we're unable to provide a refund. You need to request a refund from Apple.

     

    There are three ways you can request a refund:

    1. Sign in to your account and from your purchase history, select the order you want a refund for. Select the Refund button. If you're eligible for a refund, we'll automatically refund it to the payment method you used to make the purchase.
    2. Start a live chat and chat to one of our Customer Service agents. If you’re not signed in to Skype, enter your Skype Name and password, then click Sign me in. If you get a warning about a pop-up, you will need to allow it; that's the live chat window
    3. Fill out the online Cancelation and Refund form. If you’re not signed in to Skype, enter your Skype Name and password, then click Sign me in. Fill out the form and then select Send. We'll get back to you within 24 hours.
     

    Need help with cancelling your subscription or cancelling Auto-recharge?

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