Help Windows Desktop

How do I request a refund?

We give refunds for Skype products in accordance with the refund policy section of Skype's Terms of Use.

You can ask for a refund of your Skype Credit within 15 days from its purchase, but only if you haven’t used it.

You can ask for a refund of your subscription if you haven’t used it and it hasn’t expired. Learn more about subscription refunds.

To request a refund:

  1. Start a live chat. If you’re not signed in to Skype, enter your Skype Name and password, then click Sign me in.
  2. Once you're signed in, the live chat will start. If you get a warning about a pop-up, you will need to allow it; that's the live chat window.

 

You can also fill out the online form to request a refund. To fill out the online Cancellation and Refund form:

  1. Click this link. If you’re not signed in to Skype, enter your Skype Name and password, then click Sign me in.
  2. Fill out the Cancellation and Refund form.
  3. Digitally sign the cancellation and refund form by typing your full name, then click Send.

We will get back to you within 24 hours. If you need an instant solution, we recommend choosing the live chat option above, where we can discuss your subscriptions and recent charges

Need help with cancelling your subscription or cancelling Auto-recharge?

 

Was this article helpful?

Yes No

Why has this not helped?

It did not solve my problem
The answer was confusing/too much to read
The answer was not relevant
Other

Please let us know why we couldn't help you today

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

Thank you for your feedback

Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community

Ask the Community

See what people are saying about "Payment history and refunds" in the Skype Community.

Join the conversation

Still need help? Our support team is waiting to help you. Ask them now