Try Microsoft Edge A fast and secure browser that's designed for Windows 10 No thanks Get started
To make a call to a mobile or landline, first you need to have some Skype Credit or a subscription. You can then call a number on your contact's profile, or use the dial pad to enter a phone number.
Need help with making a call from Skype? Check out this handy guide.
If you are still unable to make a call, please refer to the following table for help with resolving the issue.
You need to have enough Skype Credit to make a call to your destination lasting at least one minute. We recommend you check your Skype Credit balance before each call, either in Skype, or by signing in to your account. You can also check out our rates page to see how much your call will cost per minute. If you have insufficient Skype Credit, you’ll need to buy some before making the call.
If you have a subscription, but your call won’t connect, it’s likely that you are trying to call a number or destination not covered by your subscription. Check these reasons why your call will not connect with a subscription.
Check that you have dialled the number correctly. Remember to select the country from the drop-down, or enter a “+” and then the country code plus the number you want to call.
Unfortunately Skype does not support calls to all number ranges in every country. There are certain premium-priced or geographic/country specific numbers which are forbidden and cannot be reached using Skype.
Due to fluctuations in the public switched telephone network (PTSN) we cannot always guarantee the quality or reliability of calls made from Skype. Such issues are usually temporary, so if you have problems calling a specific number, we suggest trying again later. If the problem persists, please report this, stating the destination and your Skype Name, to Skype Customer Service.
Why has this not helped?
Please let us know why we couldn't help you today
Thank you for your feedback
Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community
Join the conversation with other customers.
In training to help with Skype.
Our support team is ready to help.
Share your ideas with a quick survey.
Check if there are any issues currently affecting Skype.
No emergency calls with Skype Skype is not a replacement for your telephone and can't be used for emergency calling