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    What is a chargeback?

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    Chargebacks happen when you inform your bank, credit card company or other financial institution such as PayPal, that you dispute a payment made by them on your behalf, on the grounds that it took place without your consent. Sometimes your financial institution may contact you to report a suspicious transaction and, if you agree, initiate a dispute on your behalf.

    If a chargeback is raised against a payment made to Skype, we will assume that the payment was made without your consent and that your personal details have been compromised. To stop any further loss to either you or ourselves, we will then suspend the account until the issue has been resolved.

    If you have any doubts about a payment made to Skype, we recommend that you check the list of your orders and your signed agreements, or contact our customer service before disputing the charge in order to prevent an unnecessary chargeback and an account suspension.

    If you are certain that a transaction was fraudulent, contact your financial institution to cancel your payment method.

    Click here to recover your account.