How do I update my Skype software so I can keep using Skype?

We want everyone to experience the best Skype has to offer – from enhanced quality to better reliability to improved security – and the newest version of Skype is the way to do that. So everyone can benefit from the latest improvements, from time to time we retire older versions of Skype across all platforms, including mobile devices. It’s easy to update Skype; once you do, you’ll have access to the latest features our team has worked hard to deliver.

Update Now

When we retire older versions of Skype, if you are still on an older version, you would be signed out of Skype automatically and won’t be able to sign in again until you upgrade to a new version. Simply follow the steps below to download, install, and sign in to the latest version, and you’ll be back in Skype in no time.

To check what Skype version you are using, follow these instructions here.

Click the operating system you use for instructions on how to update and continue using Skype. Before you get started, check what operating system version you are currently using.
 

Note: You might also see a message saying "Skype can't connect"; this also might mean your software is out of date and you need to upgrade.

In this case, follow this link to downlad the latest version of Skype, then start from Step 2 in the process below.

  1. Click the Download the latest version now link on the sign in screen. This will launch your browser and you’ll be taken to Skype.com to download the latest version.  (If the link doesn't work, click the link on the page that loads, and you will be taken to Skype.com to download the latest version.) Note that you will need a computer that meets Skype's current system requirements to install the latest version of Skype.
  2. Click the Get Skype for Windows Desktop button.
  3. Click Save to save the setup file to your computer.
  4. Once the download has completed, click Run to start the Skype installation process.
    (If you see a subsequent screen asking you to allow the following program to make changes to this computer, double check to make sure that the “Program name” says Skype and “Verified publisher” says Skype Software Sarl, then click Yes to start the installation process.)

  5. Select the language version you want, click I agree - next, then follow the on-screen instructions to complete the upgrade process.
  6. Once installation is complete, select the type of account you would like to sign in with (Skype Name is most common).
  7. Then, simply use your Skype Name or Microsoft account to sign in to Skype.
  1. We strongly recommend that you upgrade your device to Windows 8.1, which is a free upgrade available from the Store app. In the Store app, click or tap Update to Windows 8.1 for free. Once you have updated Windows, you will receive a newer version of Skype.
    Learn more.
  2. If you cannot update to Windows 8.1, it is possible to update your Windows 8 app by clicking the get the update button when presented with the following screen. This will launch the Windows Store app, where the latest version is available, alongside any other apps where updates are ready. If the app unexpectedly shuts down when you tap or click get the update, don't worry; all you have to do is restart the app and continue through these steps.
  3. Ensure that Skype is selected, and then click or tap Install.
  4. If you are instead presented with the following screen, you can click or tap Update to the latest version now to be taken to the Store app as above.
  5. Once the app has installed, tap the tile to continue using Skype.
  1. Windows 8.1 usually updates apps automatically. If it does not, click or tap get the update on the screen below. This will launch the Windows Store app, where the latest version is available, alongside any other apps where updates are ready.
  2. Ensure that Skype is selected, and then click or tap Install.
  3. If you are instead presented with the following screen, you can click or tap Update to the latest version now to be taken to the Store app as above.
  4. Once the app has installed, tap the tile to continue using Skype.

Skype for Mac 10.4 OSX (Tiger) and below is no longer available. Learn more.

  1. Click the Download the latest version now link on the sign-in screen. This will launch your browser, and you’ll be taken to Skype.com to download the latest version.  (If the link doesn't work, open your browser, go to Skype.com, and click the Downloads link at the top of the page to download the new version.) Note that your Mac will need to have at least OS X 10.5 (Leopard) and at least a 1 GHz Intel Core 2 Duo processor and a minimum 1 GB of RAM to run the latest version of Skype.
  2. Click the Get Skype for Mac button. This will start the download process of Skype for Mac setup file (File name will be in this format: Skype_*.**.*.***.dmg) to your Downloads folder. Wait for the download process to complete.
  3. Before you run the Skype for Mac setup file, click Skype > Quit Skype to make sure you have closed the outdated version.
  4. Double-click the Skype for Mac setup file to start the installation process.
  5. Next, just drag and drop the Skype logo to the Applications folder.
  6. Click Replace to install the latest version of Skype.
  7. Double-click Skype in your Applications folder to launch.
  8. If you see the following window, just click Open to continue.
  9. Select the type of account you would like to sign in with (Skype Name is most common).
  10. Then, simply use your Skype Name or Microsoft account to sign in to Skype.
  1. If auto-login is enabled, click the Open download page button to download the latest version of Skype. Note that you will need at least a 1 GHz processor and at least 256 MB of RAM to run the latest version of Skype; check here to ensure your Linux operating system is supported.
  2. If auto-login is not enabled, you'll see the error message circled below. Launch your browser, go to Skype.com, then click Downloads at the top of the screen to download the latest version of Skype.
  3. Click the Choose your distribution drop down and select your OS.
  4. When the download completes, double-click the download and install the latest version of Skype.
  1. Skype will display the message circled below:
  2. Open your browser and navigate to the downloads page and download the latest version of Skype. Note that you will need at least a 1 GHz processor and at least 256 MB of RAM to run the latest version of Skype; check here to ensure your Linux operating system is supported.

Skype for Windows Phone 7 has been discontinued. If you're using Skype for Windows Phone 7, click here to learn more.

  1. If you receive the error message circled below, it’s possible that you are using an outdated version of Skype for Windows Phone. To solve the issue make, sure you have installed the latest version of Skype for Windows Phone.

    Note: The error message below is misleading; your app can't connect to Skype not because of network issues, but because the version of Skype you have on your device is no longer recognized.
  2. Check the Windows Phone Store tile to see if you have any new updates available for download; if you do, you will see a number by the Windows Phone Store icon.
  3. Open the Windows Phone Store. If the Skype update is available, tap it.
  4. Tap the Update button.
  5. When the download completes, launch Skype and sign in.

For Skype to work on your iOS device, you need to have at least iOS 5. If your device runs iOS 4 or below, click here to learn more.

Note: You might also see a message saying "Unable to sign in, please restart your device and try again"; this also might mean your software is out of date and you need to upgrade.

In this case, go to the App Store on your iPhone, search for Skype, and proceed from Step 2 below.

  1. Tap the Get it now button. This will launch the app store, and you'll be taken to the latest available version of Skype for your device and iOS version. Note that you will need a device running at least iOS 7 (iPhone 4 and above; iPad 2 and above) to run the latest version of Skype.
  2. In the App Store, tap the Update button.

    Note: If your phone is running iOS 5 or iOS 6, you'll see the message below; tap Dowload to download Skype 4.17 for your operating system.
  3. Tap the Install button.
  4. Enter the password for your iTunes account, then tap OK.
  5. When the download completes, tap Open to open Skype.
  6. Select the type of account you want to sign in with (Skype Name is the most common).
  7. Then, simply use your Skype Name or Microsoft account to sign in to Skype.

For Skype to work on your Android device, you need to have at least Android OS 2.3. If your device runs Android OS 2.2 or below, click here to learn more.

  1. If you receive one of the error messages circled below, it’s possible that you're using an outdated version of Skype for Android, and you've disabled automatic updates in the Google Play Store settings. To solve the issue, make sure you have installed the latest firmware version on your device, as well as the latest version of Skype for Android. Please note that for Skype to work, the minimum Android OS is 2.3.

    Note: The first error message below is misleading; your app can't connect to Skype not because of network issues, but because the version of Skype you have on your device is no longer recognized.
  2. Go to the Google Play Store and search for Skype. Once you find the app, tap the update button.
  3. When the download completes, tap Open to open Skype.
  4. Select the type of account you want to sign in with (Skype Name is the most common).
  5. Then, simply use your Skype Name or Microsoft account to sign in to Skype.
  1. If you receive one of the error messages below, it’s possible that you're using an outdated version of Skype for Nokia X. To solve the issue, make sure you have installed the latest version of Skype for Nokia X.

    Note: The first error message below is misleading; your app can't connect to Skype not because of network issues, but because the version of Skype you have on your device is no longer recognized.
  2. Go to the Nokia Store and search for Skype. Once you find the app, tap the update button.
  3. When the download completes, tap Open to open Skype.
  4. Select the type of account you want to sign in with (Skype Name is the most common).
  5. Then, simply use your Skype Name or Microsoft account to sign in to Skype.
  1. If you receive the error message circled below, it’s possible that you're using an outdated version of Skype for Kindle Fire. To solve the issue, make sure you have installed the latest version of Skype for Kindle Fire.

    Note: The error message below is misleading; your app can't connect to Skype not because of network issues, but because the version of Skype you have on your device is no longer recognized.
  2. Go to the Amazon appstore and search for Skype. Once you find the app, tap the Download button.
  3. When the download completes, tap Open to open Skype.
  4. Select the type of account you want to sign in with (Skype Name is the most common).
  5. Then, simply use your Skype Name or Microsoft account to sign in to Skype.
     
  1. If you receive one of the error messages circled below, it’s possible that you're using an outdated version of Skype for Blackberry 10. To solve the issue, make sure you have installed the latest version of Skype for Blackberry 10.

    Note: The error message below is misleading; your app can't connect to Skype not because of network issues, but because the version of Skype you have on your device is no longer recognized.
  2. Go to the Blackberry Appworld and search for Skype. Once you find the app, tap the Download button.
  3. When the download completes, tap Open to open Skype.
  4. Select the type of account you want to sign in with (Skype Name is the most common).
  5. Then, simply use your Skype Name or Microsoft account to sign in to Skype.
  1. If you receive the message circled below before making a call, you'll need to update your Skype plugin for Outlook.com. Click Continue to update your plugin.
  2. After you click Continue, you will see one of the following download screens (depending on your version of Internet Explorer). If you receive a message asking you to allow a pop-up window, make sure you allow it so the plugin can download. Click Continue if the option appears.




  3. Save the file, then double-click the saved file to install the plugin.
     
  4. Allow the plugin permission to run, as shown below.


If you use Skype on TV, your Skype experience might be affected as we retire older versions. If you experience one of the following:

  • Signing in does not work
  • No incoming call alerts while watching TV
  • Skype app has disappeared from the TV apps menu
  • When trying to open Skype, there's a page saying that Skype in unavailable
Please check this page to see if and how your TV is affected.
 

Skype for Symbian will be retired. If you're using Skype for Symbian, click here to learn more.

SkypeKit is being discontinued. If you were using SkypeKit SDK, click here to learn more.

If you are still having trouble downloading, please see this guide for help.

If you have completed the download and installation process but are having problem signing in, please see this guide for help.

Forgot your Skype Name or password?

If you have a Skype Name: retrieve your Skype Name or reset your password
If you have a Microsoft Account: reset your Microsoft Account password

Still having trouble? Learn how how you can contact Skype Customer Service for help.

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