We want everyone to experience the best Skype has to offer – from enhanced quality to better reliability to improved security – and the newest version of Skype is the way to do that. So everyone can benefit from the latest improvements, from time to time we retire older versions of Skype across all platforms, including mobile devices. It’s easy to update Skype; once you do, you’ll have access to the latest features our team has worked hard to deliver.
When we retire older versions of Skype, if you are still on an older version, you would be signed out of Skype automatically and won’t be able to sign in again until you upgrade to a new version. Simply follow the steps below to download, install, and sign in to the latest version, and you’ll be back in Skype in no time.
To check what Skype version you are using, follow these instructions here.
Click the operating system you use for instructions on how to update and continue using Skype. Before you get started, check what operating system version you are currently using.
Note: You might also see a message saying "Skype can't connect"; this also might mean your software is out of date and you need to upgrade.
In this case, follow this link to downlad the latest version of Skype, then start from Step 2 in the process below.
Skype for Mac 10.5 OS X (Leopard) and below is no longer available. Learn more.
Skype for Windows Phone 7 has been discontinued. If you're using Skype for Windows Phone 7, click here to learn more.
For Skype to work on your iOS device, you need to have at least iOS 5. If your device runs iOS 4 or below, click here to learn more.
Note: You might also see a message saying "Unable to sign in, please restart your device and try again"; this also might mean your software is out of date and you need to upgrade.
In this case, go to the App Store on your iPhone, search for Skype, and proceed from Step 2 below.
For Skype to work on your Android device, you need to have at least Android OS 2.3. If your device runs Android OS 2.2 or below, click here to learn more.
If you use Skype on TV, your Skype experience might be affected as we retire older versions. If you experience one of the following:
Skype for Symbian will be retired. If you're using Skype for Symbian, click here to learn more.
If you are still having trouble downloading, please see this guide for help.
If you have completed the download and installation process but are having problem signing in, please see this guide for help.
Forgot your Skype Name or password?
If you have a Skype Name: retrieve your Skype Name or reset your password
If you have a Microsoft Account: reset your Microsoft Account password
Still having trouble? Learn how how you can contact Skype Customer Service for help.