Help Windows Desktop

Unable to connect to Skype

Having trouble signing in to Skype? Here are some common error messages and how to fix them.

Need to make an urgent call and don't have time to work through these steps? You can use Skype for Web now without having to install anything, and then come back to these steps later. Launch Skype for Web now.

To fix this issue, download the latest version of Skype. If you need help with downloading, check this article.

If you’ve updated to the latest version and still get the “Skype can’t connect” error, try the following:

  • Check your firewall settings.

There may be a firewall blocking your access to Skype. Check this guide to updating your firewall settings.  

  • Check your proxy settings.

If you connect to the internet through a proxy server, you may need to manually configure Skype to connect. Check out our guide to connecting to Skype through a proxy server.  

  • Change your password.

If you’re not sure how to change your password, this article will tell you how.  

To fix this issue, download the latest version of Skype. If you need help with downloading, check this article.

If you’ve updated to the latest version and still get the “Skype can’t connect” error, try the following:

  • Check your firewall settings.

There may be a firewall blocking your access to Skype. Check this guide to updating your firewall settings.  

  • Check your proxy settings.

If you connect to the internet through a proxy server, you may need to manually configure Skype to connect. Check out our guide to connecting to Skype through a proxy server.  

  • Change your password.

If you’re not sure how to change your password, this article will tell you how. 

If you receive a DNS error message, a program you have installed might be blocking Skype. To resolve the issue, you should reset your Hosts file to the Windows defaults. For steps to reset your Hosts file, go to How can I set the Hosts file back to the default?

Notes:

  1. If you're unable to edit or save your hosts file, follow the steps in this article: You cannot modify the Hosts file. 
  2. If you're using a Windows computer connected to a secure network, contact your IT administrator. 
  3. Resetting your Hosts file may affect the behavior of other installed applications. 

If you receive an MSNP error message, a program you have installed might be blocking Skype. To resolve the issue, you should reset your Hosts file to the Windows defaults. For steps to reset your Hosts file, go to How can I set the Hosts file back to the default?

Notes:

  1. If you're unable to edit or save your hosts file, follow the steps in this article: You cannot modify the Hosts file. 
  2. If you're using a Windows computer connected to a secure network, contact your IT administrator. 
  3. Resetting your Hosts file may affect the behavior of other installed applications. 


Need more help? Search the Skype Community - chances are the answer's already there. 

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