If you and your friend can’t see each other at all, or if the picture quality is poor (too dark, blurred, pixelated or freezes) these tips should help.
Check that video is switched on.
When you’re in a video call, make sure that your video is switched on. Sometimes Skype will automatically turn off video to save bandwidth. If the video button is white, like this, it means it’s switched off.
Tap the button to switch it on.
Follow the tips at the top of this article.
Most video issues on mobile devices are caused by problems with the internet connection. Check your connection speed, and make sure that both you and the person you’re calling are using the latest version of Skype. If you still have issues, we recommend leaving your video off and having an audio call instead.
Improve the lighting conditions.
A well-lit room can make a big difference to the video quality of your calls. For example, if you have a bright light behind you pointing into your webcam, your face will appear dark and featureless to the other person. If the room is too dark, your webcam will try to amplify the light to make the picture brighter, which reduces the video quality. For best results, make sure there is enough ambient light, and avoid back light.
If you’re outside this is a little more difficult. Try to put your phone or tablet between yourself and the sun, or use your hand to create a shadow on the camera.