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Skype Managed Accounts transition to personal accounts

From 29 March 2016, Skype Managed Accounts will transition to personal accounts. After this date, you can still use Skype Manager and create Skype Manager groups. To learn more about the changes and how they may affect you, please read these FAQs. 

What is Skype Manager?
What are Managed Accounts and how do I know if I use them?
What change is coming to Skype Manager?
Will Skype Manager continue to be supported?
What are the benefits of a personal account?
Is there anything users need to do prior to the transition?
What will happen after the transition from Managed Accounts to personal accounts?
What will happen to existing Skype Credit balance and subscriptions after the transition?
I operate a business. What options exist if I want to use functionality similar to what Managed Accounts provided?
How do I perform key operations on personal accounts?


What is Skype Manager?

Skype Manager is a web-based management tool that lets you set up, manage and report on Skype usage across your home or small business organized in groups of users. Each Skype Manager group has an administrator.

Today, Skype Manager administrators can create, set up and control Skype accounts known as Managed Accounts. Skype Manager administrators can also add existing Skype accounts as members of their company’s Skype Manager.

Skype Manager administrators buy and allocate Skype features (such as Skype Credit, subscriptions for calling to mobile and landlines, Skype Numbers, call forwarding and voicemail) to other Skype Manager members. Skype Manager administrators can generate expenditure and usage reports at a company or employee level.



 


What are Managed Accounts and how do I know if I use them?

Managed Accounts are accounts that are created and maintained by the Skype Manager administrator. Managed Accounts are represented in your Skype Manager list using a special icon .  When you browse your members list in Skype Manager, you can filter to show just Managed Accounts (also referred to as Business Accounts).  



What change is coming to Skype Manager?

Skype Manager will continue to be available to administrators and users to manage purchases and allocate Skype features. The change is to Managed Accounts which will transition to personal accounts. A personal account is a Skype consumer account that is subject to the consumer terms of use

Other administrative features in Skype Manager such as buying and allocating features will remain the same after the transition to personal accounts.


Will Skype Manager continue to be supported?

Yes, Skype Manager will continue to be offered to existing and new users and will still be supported after the transition to personal accounts.

Learn more about how Skype Manager works.


What are the benefits of a personal account?

Personal accounts give users more flexibility – letting them directly change their personal settings, redeem vouchers and purchase different Skype features. 


Is there anything users need to do prior to the transition?

Users are not required to do anything. However, we highly recommended that Managed Account users sign in to their account and verify that a valid and accessible email address is set in their profile. This is the email address that will be used for any password reset after the transition to personal accounts. 


What will happen after the transition from Managed Accounts to personal accounts?

Prior to the transition date, a Skype Manager administrator may take back allocated Skype Numbers and Skype Credit from a Managed Account.

After the transition, Managed Accounts will change to personal accounts. As a Skype Manager administrator, you will no longer be able to perform all the administrative functions you were previously able to on these accounts.  You can still assign Skype Credit amounts, subscriptions and Skype Numbers to personal accounts but you will no longer be able to reset passwords or delete these accounts.

The Skype Manager administrator may not be able to retrieve allocated subscriptions, Skype Credit or Skype Numbers associated with a personal account, and may not be able to access content or material associated with a Managed Account after the transition to personal accounts.


What will happen to existing Skype Credit balance and subscriptions after the transition?

The transition to personal accounts will have no impact on existing Skype Credit balance or subscriptions to any Skype feature for the personal account user, unless action has been taken prior to the migration to transfer, cancel or otherwise delete such Skype features.

Learn more about managing Skype Credit.


I operate a business. What options exist if I want to use functionality similar to what Managed Accounts provided?

Skype for Business as part of the Microsoft Office 365 offering has functionality similar to what Managed Accounts provide today. With Skype for Business, you can create accounts for your users, manage their profile information and also perform administrative tasks on those accounts such as resetting passwords.  In addition, Skype for Business and Skype support external connectivity (federation) so users can find contacts in both systems and communicate via IM or make Skype-to-Skype audio and video calls with these contacts easily.


How do I perform key operations on personal accounts?

  • Resetting passwords on Personal Accounts

    Previously, Skype Manager administrators could reset the password for Managed Accounts. With this transition, only end users can initiate the reset password process.
    Learn more about the password reset process.

  • View Call and Usage History

    Managed Accounts by default allow the Skype Manager administrator to view calls and usage history for any given user.  With the transition, users must explicitly give the administrator permission to view their usage information.  If the user does not grant this permission, the Skype Manager administrator can only view the user’s current Skype Credit balance.  To have users provide their consent for viewing usage and call history by the administrator, they need to sign in to their account and, under the Detailed activity reports section, click the I agree box, then click Save Settings.


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