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    Understanding European Online Dispute Resolution

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    From February 15, 2016 the European Commission is establishing an Online Dispute Resolution (ODR) portal for EU customers. 

    What does this mean for you?

    If you reside in the European Union and have purchased or consumed a product from Skype but are dissatisfied with the experience, you should first contact Skype customer support. Skype's customers are important to us and we will do our best to resolve the problem.

    If Skype is unable to resolve the issue through its customer support channels, as an EU customer, you have the option to submit a complaint through the ODR portal. The ODR portal is a European Commission initiative to provide a platform for EU consumers to settle disputes out of court. Complaints may be made in any one of the 23 languages of the European Union. 

    How do I submit a complaint?

    If you are an EU consumer, you can submit a complaint via an electronic complaints form through the ODR web portal

    For the purposes of submitting a European Online Dispute Resolution Complaint:

    • Skype's contact email is If you are a non-EU consumer, please refer to the following links on how to contact Skype. 

    Helpful links: