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Solving your microphone issues in Skype for Web

If your friend can’t hear your voice at all, or can’t hear you very well, there might be something wrong with your microphone or your audio settings. 

My friend can’t hear me at all

If your friend can’t hear anything at all from your side, the problem is either with your microphone or with their playback device (speakers or headphones).

  1. Check your microphone.
    If you’re using your computer’s built-in microphone, make sure that the mute button isn’t pressed and that you’re not muted in Skype. If you’re using an external microphone, check that it’s plugged in – or if it’s a wireless mic, check that the batteries are charged. If Skype can’t detect a microphone signal, you’ll see a message to let you know.

  2. Make a test call.
    Skype’s free test call is the easiest way to see if there’s an issue with your mic – it prompts you to record a message, and then plays it back for you to hear. Type echo123 into the search field in Skype to get started, then call and follow the instructions. We have a handy guide to explain how to make a test call.

  1. Check your Windows settings.
    If the above steps haven’t helped, you might have a problem with your Windows audio settings. Microsoft has a nifty tool to automatically diagnose and fix audio problems.

My friend can’t hear me very well

If the audio quality is poor – meaning that your friend can hear you but your voice echoes, sounds muffled, or drops in and out – the following tips can help.

Improve the speech to noise ratio.
The best way to improve audio quality is by increasing the contrast between the sound of your voice and all other sounds around you. There are lots of ways to do this:

  1. Move closer to the microphone. Being too far away from your microphone makes it hard for the mic to pick up your voice clearly. If you’re using the built-in mic on your computer, make sure you know where it is and check there’s nothing blocking it.

  2. Reduce background noise. Quiet spaces are best for audio quality because there is less noise for your voice to compete with. Built-in microphones tend to pick up sound from all around. 

  3. Reduce the volume of the playback. If your speakers are too loud, or too close to your microphone, it can cause interference or echo. Turn down the volume on your speakers and if possible, move them further away from the microphone.

  4. Use a headset. Almost all of the issues above can be improved or solved by using a USB headset on both ends of the call. If you’re already using a headset and you’re having problems with audio, try plugging it into a different USB port. If you don't yet have a headset or continue experiencing problems with yours, you might want to review our list of the best USB headsets according to Skype users

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