Help Windows Desktop

Frequently asked questions about using Skype for HoloLens

Getting Started
Calling
Video
In Call Tools
Warnings
Skype HoloLens Add in


Getting Started

Never used Skype for HoloLens before? Don’t worry, it’s easy to get started.

Download the latest version of Skype:

  1. Open the Store app on your HoloLens.
  2. Search for “Skype” in the search bar to the upper right of the Store window.
  3. Air tap the Free or Install button to start downloading Skype.
 

Our recommended minimums for best quality are:
HoloLens video calling - 600kbps/700kbps
HoloLens HD video calling - 1.8Mbps/2.1Mbps

 

 

You launch Skype just like any other app.

  1. Use the bloom gesture to go to the Start menu. 
  2. Select + to display All apps
  3. Air tap on the Skype tile.
    • You may need to scroll through the list to find the Skype app.
  4. Air tap to place Skype in your world. Skype will automatically launch.

Note: When you launch Skype, it will be the only app you see until you bloom to pause the app. If you bloom and pause Skype, you can relaunch it using air tap on the app in your world.

 

Signing into Skype is simple and automatic. Just launch Skype for HoloLens and you will sign in automatically with the Microsoft account you logged into HoloLens with.

 

I'm signed into Skype with my organizations Azure Active Directory (AAD) account. How do I sign into Skype?

To use Skype, you must use a Microsoft account (e.g. user@outlook.com). If you start Skype while signed into HoloLens with an AAD account (e.g. user@contoso.com), you will automatically be taken to a sign in screen to use your Microsoft account. If you don’t have a Microsoft account, go here to create one.

Signing in with a different Skype account other than the Microsoft account tied to your HoloLens is currently unavailable. However, you can link another Skype account to your Microsoft account

 

 

Skype will remain automatically logged in every time your HoloLens device is on. Signing out of the current Microsoft account on HoloLens is unsupported.

 

The current version of Skype for HoloLens does not support adding, searching for, blocking, or accepting contact requests. Use Skype for another device to perform these activities.

 

 

Sometimes due to internet connectivity or other issues, it may take some time for your contacts list to download. Try the following:

  1. Bloom gesture to pause Skype.

  2. Wait 15 minutes and relaunch Skype.
  3. Air tap to the Contacts button in the recent window to see your contact list. 


If contacts still don't appear:

  1. Bloom gesture to pause Skype.

  2. Power down the HoloLens by pressing the power button for 4 seconds until all of the battery indicators fade out.

  3. Wait 1 minute, and then press the power button again to turn your HoloLens back on.

  4. Relaunch Skype.


Troubleshooting:

  • Group Contacts and Skype for Business contacts will not appear on Skype for HoloLens.

  • Make sure your contacts are visible on another Skype app such as mobile or desktop.

    • If they do not appear there, you may need to re-add them.
  • Contacts may take up to 15 minutes to show up on HoloLens.


Calling

Cortana is an easy and quick way to make and receive calls with Skype for HoloLens. Note: You need to have downloaded and launched Skype at least once before using Cortana to place Skype calls.

To place a call using HoloLens (no matter what app you're using):

  1. Say "Hey Cortana" to activate Cortana.

  2. Say “Call” and the name of the person you want to call who is added to your contacts.

  3. Skype will launch and you will be connected with your friend.


To answer an incoming call from Cortana:

  1. When Cortana notifies you of an incoming call she will prompt you with the option to accept or decline the call.

  2. Say “Accept” to accept the incoming call (which launches Skype), or say “Decline” and continue with your current activity.

 

Yes. Once you have started a Skype call, you can use the bloom gesture to launch any of your other HoloLens experiences and the Skype call will continue.

Please note:

  • The call will transition to just a voice call and your friend will no longer be able to see any of your holograms until you reopen Skype.

  • In order to end the Skype call while in another HoloLens app, you must bloom and launch Skype. From there you will be able to select the end call button to end your call. You cannot use Cortana to end a Skype call.

 

Skype for HoloLens lets you place video calls to your contacts with a Skype account. Video calls in Skype for HoloLens have added features such as holographic tools when compared to a normal video call, go to In Call Tools for more information. 

There are certain types of calls which cannot be placed from Skype for HoloLens:

  • Emergency Calls

  • Voice Calls – However you can easily turn off your video once in a call to make it a voice call

  • Calls to landlines

  • Calls to Skype for Business

  • Calls to groups

You can place video calls with any of your contacts no matter what device they are on. To place a Video call, simply air tap on a contact. You may receive Audio, Video, or Group Audio calls from others.

Troubleshooting
If you receive an error while calling a contact, make sure the contact is not one of the unsupported call types in the list above. If an error still occurs, go to heartbeat.skype.com for Skype status announcements.

 

Yes, calling a friend who is using another HoloLens is easy! Just call your friend using HoloLens as you would call any other contact and they will receive an incoming call. Once they answer, you will be in a HoloLens to HoloLens call.

When your friend answers the call they will be able to see and interact in your space but you cannot see their space. Your friend can interact in your space through the video feed in their space. A simple air tap on the video feed will pause the video allowing them to interact.

By selecting the Share Space button below the video feed, your friend can share their space too you so that you can see and interact with it. This switches the focus of the call and now they can no longer interact in your space, but you can interact in theirs.

Tip:

  • A small cursor will show up in your space when sharing it out to a friend. This cursor represents where your friend is looking in your space.

Note: Moving or manipulating photos in your friend’s space is currently not supported with HoloLens to HoloLens calls.

 

Adding or managing contacts in a group call is not available on Skype for HoloLens. However, your friend using a device other than HoloLens may add or remove people from the call to make it a group call.

Note: Group video calls are not supported with Skype for HoloLens. If a third person joins the call, the call will automatically become a voice call.

 

 

Participating in a group call is supported on HoloLens. To participate in a group call, start a one to one call with a contact who is using Skype on another device. Your contact can then add other people to turn your one to one conversation into a group call. Initiating a group call or adding a friend to a group call is not supported on Skype for HoloLens.


Note: Group video calls are not supported with Skype for HoloLens. If a third person joins a one to one video call, the call will automatically become a voice call. Group calls can support up to 25 people (24 plus yourself).

 

 

There are several different settings that can be adjusted in Skype for HoloLens.

Privacy

  • Who can call your Skype Number?

    If you have a Skype Number attached to your Skype account, this setting will change who is allowed to call that number.

    • Only my contacts - Only people that have accepted or who have accepted your contact request can call your Skype Number
    • Everyone - Anyone can find you in the Skype directory and call your Skype Number
     

  • Who can call you?

    This setting changes who can call your regular Skype account

    • Only my contacts - Only people that you have accepted, or who have accepted your contact request can contact you
    • Everyone – Anyone can find you in the Skype directory and contact you

Close up line drawings

  • For comfort reasons, HoloLens will fade out holograms when you get too close to them. 

  • This setting allows you to enable viewing lines and arrows much closer than when HoloLens fades them out by viewing them in just one of your eyes.

  • This setting is off by default (Neither) but can be enabled in either your Left or Right eye.
    o It is suggested you choose your dominant eye if this setting is desired.

Diagnostics

  • These settings are currently only for development purposes and will not send Skype any different or additional information.

 

There can be several reasons why you can’t see your holograms. Most likely your holograms are too close to you. For your comfort, holograms will fade out when you are too close to them. Simply take a step back and see if they reappear.

If all of your holograms disappeared and not just a select few it is possible that you accidently performed the bloom gesture or that the application encountered a problem and exited.

  1. Make sure the device is still on.
  2. Bloom until you see the Start menu.
  3. Relaunch Skype.


Video

Your friends can interact in your space using tools similar to the ones you have on HoloLens if they have installed the latest version of Skype for Windows and the HoloLens Add-in.

 

 

It is possible that your friend is on an older version of Skype for Windows or did not successfully install the HoloLens add-in. In this situation, your friend will still see all of your holograms.

 

Your cursor is controlled by your gaze; whichever direction you are looking. Some actions use tap and drag such as Move or Ink. During those actions the cursor will match your hand movement until you release. Then the cursor will return to being controlled by your gaze.

 

 

In Skype for HoloLens, your cursor will always give you feedback on what you can do.

  1. When your hand is not seen by HoloLens, your cursor will be a dot.

  2. When your hand is in the gesture frame and in the ready position, your cursor will be a ring.


When you select different tools in a Skype Call, your cursor will provide you additional feedback about what you can do.

  • When you select Move, if you gaze at an object with your hand in the ready position, your cursor will have move arrows attached to it. This lets you know you can move that object with your hand.

  • When you select Scale, if you gaze at an object with your hand in the ready position, your cursor will have scale arrows attached to it. This lets you know you can scale that object with your hand.

Moving objects in Skype can really help you communicate new ideas with pictures or place the video feed right where you want it.

  1. Select Move mode from above the video feed.
  2. Gaze at the video feed or picture you want to move.
  3. Tap and hold and move your hand. The picture will move naturally with your hand movement.
  4. Lift your finger up and the picture will be placed in your space where you dropped it.

Tips

  • Remember that your hand can’t be seen by HoloLens too far to the sides or above or below your field of view. 
  • Once you lift your finger after a moving and placing an object, notice that your move cursor stops being controlled by your hand and is now controlled by your gaze again.
  • Your cursor will always tell you what you can do. If you gaze at a hologram while in Move mode and raise your hand in the ready position, and your cursor changes to have little arrows, you know you can move that hologram. If no arrows are seen, your hand either isn’t recognized or you cannot move that hologram.

You may notice that there are multiple Move buttons in Skype. There is always one above the video feed but any pictures in the space will also have a Move button appear when you look at them. These buttons all do the same things; they just make it easier to move a picture if the video feed is somewhere else in your space.

Ink is a great tool for drawing simple shapes or directions in your space to communicate basic ideas.

  1. Select Ink mode from above the video feed.
  2. Gaze at the area you want to draw on and raise your hand in the ready position. Notice your cursor changes to a pen.
    • You can draw on most surfaces, including pictures, your friend’s video feed, and even your real world.
    • You cannot start drawing on certain parts of Skype like the buttons or your OneDrive folders.
  3. Hold your finger down and move your hand. You will draw lines in the path that your hand moves.
  4.  Lift your finger up and you will finish your drawing.

Note: When you draw you are not drawing directly on the surfaces in your space. Instead your drawing will be placed as if you were drawing on a floating piece of paper. This makes it easier to draw your ideas in the space!
 
Tips

  • Remember that your hand can’t be seen by HoloLens too far to the sides or above or below your field of view. 
  • Once you lift your finger after a drawing, notice that your Ink cursor stops being controlled by your hand and is now controlled by your gaze again.
  • Your cursor will always tell you what you can do. If you gaze at a hologram or space in your room while in Ink mode and raise your hand in the ready position, and your cursor changes to the pen, you know you can start drawing there. If no pen is seen, your hand either isn’t recognized or you cannot start drawing there.

Scaling objects in Skype is easy and can really help you communicate new ideas with pictures.

  1. Make sure you have Scale mode selected. For more information, go to In Call Tools.
  2. Gaze at the picture you want to scale and raise your hand in the ready position. Notice your cursor changes to have arrows around it.
  3. Hold your finger down and move your hand. The picture will scale proportionally with your hand movement.
  4.  Lift your finger up and the picture will be placed in your space where you dropped it.

Tips

  • Remember that your hand can’t be seen by HoloLens too far to the sides or above or below your field of view. 
  • Once you lift your finger after scaling, notice that your move cursor stops being controlled by your hand and is now controlled by your gaze again.
  • Your cursor will always tell you what you can do. If you gaze at a hologram while in Scale mode and raise your hand in the ready position, and your cursor changes to have two arrows, you know you can scale that hologram. If no arrows are seen, your hand either isn’t recognized or you cannot move that hologram. 
  • You cannot scale the video feed.

You may notice that there are multiple scale buttons in Skype. Pictures in the space will have a scale button appear when you look at them. These buttons all do the same things.

 

Arrow mode is an easy tool to point out things in your space or on a photo.

  1. Make sure you have Arrow mode selected. For more information, go to In Call Tools.
  2. Gaze at the point you want to place the arrow and raise your hand in the ready position. Notice your cursor changes to have an arrow on it.
  3. And air tap.

Tips

  • Remember that your hand can’t be seen by HoloLens too far to the sides or above or below your field of view. 
  • The Arrow will be placed facing mostly towards the surface. You do not have control over the direction the arrow is facing.
  • Your cursor will always tell you what you can do. If you gaze at a hologram or space in your room while in Arrow mode and raise your hand in the ready position, and your cursor changes to the arrow, you know you can place an arrow there. If no arrow is seen, your hand either isn’t recognized or you cannot place an arrow there.

Pinning the video feed will place your friend’s video in space and stop it from moving. This is a useful option when the video feed is getting in the way of a task or if you want your friend to be in a particular place in your space.

To pin the video feed:

  1. Gaze at the Pin button in the upper right of the video feed.
  2. Air tap to the button.

Another way to Pin the video feed is to move it. After moving the video feed with move mode, the video feed will automatically pin.
 
The video feed is now frozen in place and won’t move any more, you can even walk around it!
 
Note that the Pin button now changes to Unpin. 

Unpinning the video feed enables it to follow your gaze again.

To Unpin the video feed:

  1. Gaze at the Unpin button in the upper right of the video feed.
  2. Air tap the button.

Note that the Unpin button now changes to Pin.

Erase All lets you quickly remove all Ink drawings and Arrows you have placed in your space.

  1. Gaze at the Erase All button above the video feed.
  2. Air tap the button.

Erase all will not remove your friend’s lines and arrows from the space. If you want them removed, simply ask your friend!

Undo is a great way to take back an action you didn’t intend to do or to the latest line you’ve added to the space.

  1. Gaze at the Undo button above the video feed.
  2. Raise your hand in the ready position and then air tap.

Undo will take back the last action you completed.

  • You can use undo multiple times.
  • Undo can undo most of your actions:
    • Using Ink to draw a line
    • Moving a picture
    • Moving the video feed.
    • Scaling a picture.
    • Adding a picture.
    • Adding an arrow.
    • Selecting Erase All.

Undo will not remove an action your friend has taken in the space.

The camera in Skype allows you to capture your favorite moments or save out a picture of your holographic work.

  1. Select the Camera button above the video feed.
  2. Notice (once you move your gaze away from the button) that your cursor changes to a camera crosshair.
  3. Frame up your picture by looking where you want to capture a photo.
  4. Use air tap or say “snap” to take the picture.
  5. A quick picture preview will appear and then your photo will be automatically saved to your OneDrive.

Tips

  • The camera will capture holograms beyond what you see in your holographic frame.
  • When taking a picture with air tap, your finger can often end up in the photo! Try keeping your hand lower or using the “snap” voice command.
  • If you change your mind and decide not to take the picture, either say “cancel” or deselect the camera button above the video feed.
 
  1. To remove a picture gaze at it and notice the 3 buttons that appear above it.
  2. Gaze at the Close button.
  3. Air tap the button.

Now the picture is removed from the space but it is not deleted from your OneDrive or other file source.

Tip

  • You can look at a picture and say “Skype Close” to remove it with voice commands.

In a Skype for HoloLens call, each person has a different color associated with their actions.

  • The person using HoloLens is blue. All of their Ink drawings, Arrows and cursors are blue.
  • The other person in the call is green. All of their Ink drawings, Arrows, and cursors are green.
 

Using voice commands is easy in Skype. Every button or tool in Skype has words that appear when you gaze at it. Simply say “Skype” and then the text that is above or below the button.

Tips:

  • You can say the voice command even if you aren't looking at the button but you can always look at the button if you forget what the voice command is.
  • You can also say "Skype" by itself to see the text for all of the buttons that can use voice commands all at once.
Example voice commands
  • Say “Select” while gazing at a button to select it instead of using air tap.
  • Say “Skype Erase All” while in a call to erase all of your ink and arrows no matter where you are looking.
  • Say “Skype Unpin” while in a call to unpin the video feed if it is pinned in the space.
  • Say “Skype Move” to select Move mode.
 

Your friend can see most everything you can see during a Skype video call on HoloLens.

  • Although you can see your friend in the video feed, they cannot see you. They see out of the camera on the HoloLens that looks outward.
  • Your friend can see your space and the holograms in it.
  • If your friend is using Skype for Windows, they can even add holograms to your space.

You can disable your video at any time during a call by selecting the Video Off button below the video feed.


In Call Tools

In Skype for HoloLens, you can use tools to add and interact with Holograms in your world. Each tool has a different function.

Pin/Unpin

  • This button allows you to toggle the video feed from following you in your space or placing it in your space. Go to Pin or Unpin for more information.

Camera

  • This tool allows you to take a picture of your space. The picture will capture both your visible space and your holograms placed on top of it. The photo will automatically upload to your OneDrive after displaying a quick preview. Go to Camera for more information.

OneDrive

  • This tool will open your OneDrive folder. While in OneDrive you can navigate your pictures and folders. Air tapping a photo will close OneDrive and place the picture in your space. Your contact cannot see the contents of your OneDrive when it's opened.

Arrow

  • Selecting this mode will change what happens when you air tap. With Arrow selected, air tapping on anything except for a button will place an arrow on that object. This allows you to easily point out things in your space. Go to Arrow for more information.

Ink

  • Selecting this mode will change what happens when you air tap. With Ink selected, you can air tap and while holding your finger down, move your hand allowing you to draw in your space with a simple line drawing. Go to Ink for more information.
Move
  • Selecting this mode will change what happens when you air tap. With Move selected, you can look at a picture or the video feed and air tap and while holding your finger down, move your hand to move that object around your space. Moving the video feed will automatically pin the video feed once you’ve moved it. Go to Move for more information.

Erase All
  • This tool will quickly and easily erase all Ink and Arrows that have been placed by you in the space. This will not delete or close any pictures that have been placed. Go to Erase All for more information. 
Undo
  • Selecting this button will undo the last action you have completed. For example, selecting undo after selecting Erase All will bring back any and all drawings that were removed from that action. Go to Undo for more information. 
Scale
  • This tool does not appear over the video feed but it does appear over pictures added to the space. Selecting this mode will change what happens when you air tap. With Scale selected, you can look at a picture and air tap and while holding your finger down, move your hand to scale the picture up or down. Scaling will scale out a corner of the picture, leaving the opposite corner in place. Go to Scale for more information.
 

Any picture you take with the camera in Skype will automatically upload to your OneDrive.

 

Go to www.onedrive.com or download the OneDrive app from the store and sign in with the same Microsoft account you used with your Skype account. Select Photos in the navigation bar to see all of your photos taken from Skype.

 

It is possible that the photo did not finish uploading or had an error while uploading to OneDrive. This is likely caused by exiting Skype quickly after taking a photo. Try taking the photo again, and then opening up your OneDrive while using HoloLens to see if it was saved:

  1. Bloom to Start.
  2. Select + to see All Apps.
  3. Air tap on OneDrive.

 

 

You can change your status from the contacts page when outside of a call.

To change your status:

  1. Gaze at your profile picture button in the upper left of the contacts page.
  2. Air tap the button.

You can change your online status between three different settings: Available, Busy, and Invisible.

Note: You will still receive calls while in or outside the Skype app on HoloLens when your status is set to busy or invisible.

Tips:

  • If your status is set to available, it will automatically change to busy when you are in a call.
  • Changing your status in Skype for HoloLens will change your status in all other Skype apps.
 

If Skype won’t launch, follow these steps:

  1. Remove the Skype app
    • Do this by gazing at the Skype app in your space, and then at the Remove button that appears. Air tap to remove the app.
  2. Bloom to Start.
  3. Select + to see All Apps.
  4. Air tap on the Skype tile.
  5. Air tap to place the Skype tile in your world.
  6. The app should automatically launch.

If the app still does not launch

  1. Remove the Skype app.
  2. Turn off your HoloLens by pressing and holding down the power button for 4 seconds, until all of the battery indicators fade out.
  3. Wait 1 minute, and then press the power button again to turn your HoloLens back on.
  4. Bloom to Start.
  5. Select + to see All Apps.
  6. Air tap on the Skype tile.
  7. Air tap to place the Skype tile in your world.
  8. The app should automatically launch.

If the app still does not launch

  1. Make sure there are no issues with Skype by checking heartbeat.skype.com. If no helpful information is present uninstall and reinstall the Skype app.
  1. Bloom to Start.
  2. Select + to see All Apps.
  3. Tap and hold (hold your finger down) while gazing at Skype app.
  4. A small menu will appear allowing you to Pin the app or Uninstall.
  5. Gaze at the Uninstall option, and then air tap to select it.

 

Adding credits to your Skype account while on HoloLens is not supported. Use Skype for another device to perform this activity.

 

Changing your profile while on HoloLens is not supported. Use Skype for another device to perform this activity.

 

  1. Open the store on HoloLens.
  2. Select the  icon in the upper right corner of the page.
  3. Select Downloads and updates.
  4. Select Check for updates.

 

Your Skype app may have run into an issue. Try launching the app to use it again.

If you are still running into issues, try this:

  1. Restart your device by pressing and holding the power button for 4 seconds until all of the battery indicators fade out.
  2. Wait 1 minute, and then press the power button to turn your HoloLens back on.
  3. Remove the Skype app from your space and then relaunch it.
  4. Uninstall and reinstall the app.
 

Go to heartbeat.skype.com for Skype status announcements.

 


Warnings

 

Unsupported Call - Calling a landline or other phone number is not currently supported.

This warning occurs when you try to call a contact type that is not currently supported on Skype for HoloLens.

Currently you cannot place a call to phone numbers or groups while on Skype for HoloLens.

 

Camera is unavailable - Camera may already be in use. Please try again later.

This warning occurs when you try accessing the camera to take a picture and another part of the application is currently using the camera.

This is likely when toggling your video feed on or off and then quickly trying to take a picture. Try waiting for 5 seconds before trying to take a picture.

 

 

Cannot save to OneDrive - Please try again later. This warning occurs if a photo that you captured with your camera fails to upload to OneDrive. This can be due to a number of reasons.

  • The OneDrive service is unavailable. Try opening OneDrive and if you receive the following error - “Cannot connect to OneDrive” – then the service may be unavailable. 
  • An error occurred while uploading the photo. Try taking the photo again to re upload it.
 

Camera and Microphone - Skype needs permission to use your camera and microphone. Please go to your device settings.

This warning occurs when you launch Skype if you have disabled Camera or Microphone access to the Skype app on HoloLens (Skype for HoloLens requires both of these to work).

To enable camera and/or microphone permissions:

  1. Bloom to Start.
  2. Select the Settings tile.
    • If the settings tile is no longer pinned to your start screen, select the All apps button and use the up/down arrows to find it in the list.
  3. Place the app in your space with an air tap.
  4. Air tap the Privacy tile.
  5. Select the Camera tab on the left.
    • Make sure Camera is set to “on.”
    • Scroll down and make sure camera access for Skype is “on.”
  6. Select the Microphone tab on the left.
    • Make sure Microphone is set to “on.”
    • Scroll down and make sure Microphone access for Skype is “on.”
 

Problem Signing In - A problem occurred signing into Skype, please try again later.

Go to heartbeat.skype.com for Skype status announcements.

 

Too Many Holograms - Remove some lines, arrows, or pictures before adding more.

This warning can occur when you or your friend have added too many holograms to the space. To make sure that your call stays at the highest quality possible, there is an upper limit to adding holograms to your Skype for HoloLens call. This limit is hard to reach but in case you do see it, try closing some photos or erasing your Ink and Arrows to allow more holograms to be placed.

 

Tracking Lost - Please look around. You may have to increase lighting in the area.

This warning occurs when your HoloLens loses tracking.

  • Make sure you're in a well-lit room without a lot of direct sunlight.
  • Make sure your device visor is clean.
  • If you move around too quickly, HoloLens might enter limited mode. Try moving more slowly.
  • If you're still having problems, run the Sensor Tuning app. Go to Settings > System > Utilities. Under Sensor tuning, select Open Sensor Tuning. 
 

No Internet Connection - Please go to your device settings and check your internet connection.

This warning occurs when your HoloLens has lost internet connectivity.

  1. Bloom to Start.
  2. Select the Settings tile.
    • If the settings tile is no longer pinned to your start screen, select the All apps button and use the up/down arrows to find it in the list.
  3. Place the app in your space with an air tap.
  4. Select Network.
  5. Ensure you are connected to the internet.
 

Cannot Load File - It may be a video or other unsupported file type.

This warning occurs when you try to select certain files from your OneDrive while in Skype for HoloLens. Currently the only supported items you can place in Skype are pictures of the following formats: .jpeg, .jpg, .png, .bmp, .dib, .gif, .tif, .tiff

Videos are not supported on Skype for HoloLens.

 

Skype HoloLens Add-in

The Skype HoloLens Add-in enables calls and rich interactions with someone using Skype for HoloLens. With the add-in you’ll not only see what they see, you’ll get special tools to interact with their environment. If you are using the latest version of Skype for Windows, you’ll see an option to download and install the add-in when you start or answer a call from a Skype for HoloLens user.

In order to install the Skype HoloLens Add-in you’ll need to first install the latest version of Skype for Windows on a PC running Windows® 8, 8.1 or 10. You’ll be prompted to download the Skype HoloLens Add-in when you start or answer a call from a Skype HoloLens user.

To install when prompted:

  • Click Download.
  • When the download completes, click Run.
  • Follow the additional directions provided in the install window.
  • End, and then restart your call with the Skype for HoloLens user so you can begin interacting in their space.

Yes, you can still call someone using a Skype for HoloLens. You will be able to see what they see but not interact in their space.

  1. Press the Windows logo key on your keyboard and search for "Uninstall a Program".
  2. Click Programs and Features.
  3. In the top right search window, search for "Skype HoloLens Add-in".
  4. Select the app from the list, and then click the Uninstall button.

You find friends using Skype for HoloLens and add them as contacts just like any other Skype contact.

A Skype for HoloLens user will appear on your contact list in exactly the same way as any other Skype contact.

You make a call to someone using Skype for HoloLens in the same way as any Skype user.

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