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Getting Started Calling Video In Call Tools Warnings Skype HoloLens companion
Never used Skype for HoloLens before? Don’t worry, it’s easy to get started. Download the latest version of Skype:
Our recommended minimums for best quality are: HoloLens video calling - 600kbps/700kbps HoloLens HD video calling - 1.8Mbps/2.1Mbps
You launch Skype just like any other app.
Note: When you launch Skype, it will be the only app you see until you bloom to pause the app. If you bloom and pause Skype, you can relaunch it using air tap on the app in your world.
Signing into Skype is simple and automatic. Just launch Skype for HoloLens and you will sign in automatically with the Microsoft account you logged into HoloLens with.
I'm signed into Skype with my organizations Azure Active Directory (AAD) account. How do I sign into Skype?
To use Skype, you must use a Microsoft account (e.g. email@example.com). If you start Skype while signed into HoloLens with an AAD account (e.g. firstname.lastname@example.org), you will automatically be taken to a sign in screen to use your Microsoft account. If you don’t have a Microsoft account, go here to create one.
Signing in with a different Skype account other than the Microsoft account tied to your HoloLens is currently unavailable. However, you can link another Skype account to your Microsoft account.
Skype will remain automatically logged in every time your HoloLens device is on. Signing out of the current Microsoft account on HoloLens is unsupported.
The current version of Skype for HoloLens does not support adding, searching for, blocking, or accepting contact requests. Use Skype for another device to perform these activities.
Sometimes due to internet connectivity or other issues, it may take some time for your contacts list to download. Try the following:
Bloom gesture to pause Skype.
Air tap to the Contacts button in the recent window to see your contact list.
If contacts still don't appear:
Power down the HoloLens by pressing the power button for 4 seconds until all the battery indicators fade out.
Wait 1 minute, and then press the power button again to turn your HoloLens back on.
Group Contacts and Skype for Business contacts will not appear on Skype for HoloLens.
Make sure your contacts are visible on another Skype app such as mobile or desktop.
Cortana is an easy and quick way to make and receive calls with Skype for HoloLens. Note: You need to have downloaded and launched Skype at least once before using Cortana to place Skype calls. To place a call using HoloLens (no matter what app you're using):
Say "Hey Cortana" to activate Cortana.
Say “Call” and the name of the person you want to call who is added to your contacts.
Skype will launch and you will be connected with your friend.
To answer an incoming call from Cortana:
When Cortana notifies you of an incoming call she will prompt you with the option to accept or decline the call.
Say “Accept” to accept the incoming call (which launches Skype), or say “Decline” and continue with your current activity.
Yes. Once you have started a Skype call, you can use the bloom gesture to launch any of your other HoloLens experiences and the Skype call will continue. Please note:
The call will transition to just a voice call and your friend will no longer be able to see any of your holograms until you reopen Skype.
To end the Skype call while in another HoloLens app, you must bloom and launch Skype. From there you will be able to select the end call button to end your call. You cannot use Cortana to end a Skype call.
Skype for HoloLens lets you place video calls to your contacts with a Skype account. Video calls in Skype for HoloLens have added features such as holographic tools when compared to a normal video call, go to In Call Tools for more information. There are certain types of calls which cannot be placed from Skype for HoloLens:
Voice Calls – However you can easily turn off your video once in a call to make it a voice call
Calls to landlines
Calls to Skype for Business
Calls to groups
You can place video calls with any of your contacts no matter what device they are on. To place a Video call, simply air tap on a contact. You may receive Audio, Video, or Group Audio calls from others.
Yes, calling a friend who is using another HoloLens is easy! Just call your friend using HoloLens as you would call any other contact and they will receive an incoming call. Once they answer, you will be in a HoloLens to HoloLens call. When your friend answers the call they will be able to see and interact in your space but you cannot see their space. Your friend can interact in your space through the video feed in their space. A simple air tap on the video feed will pause the video allowing them to interact. By selecting the Share Space button below the video feed, your friend can share their space too you so that you can see and interact with it. This switches the focus of the call and now they can no longer interact in your space, but you can interact in theirs. Tip:
A small cursor will show up in your space when sharing it out to a friend. This cursor represents where your friend is looking in your space.
Note: Moving or manipulating photos in your friend’s space is currently not supported with HoloLens to HoloLens calls.
Adding or managing contacts in a group call is not available on Skype for HoloLens. However, your friend using a device other than HoloLens may add or remove people from the call to make it a group call. Note: Group video calls are not supported with Skype for HoloLens. If a third person joins the call, the call will automatically become a voice call.
Participating in a group call is supported on HoloLens. To participate in a group call, start a one to one call with a contact who is using Skype on another device. Your contact can then add other people to turn your one to one conversation into a group call. Initiating a group call or adding a friend to a group call is not supported on Skype for HoloLens.
Note: Group video calls are not supported with Skype for HoloLens. If a third person joins a one to one video call, the call will automatically become a voice call. Group calls can support up to 25 people (24 plus yourself).
There are several different settings that can be adjusted in Skype for HoloLens. Privacy
Who can call your Skype Number? If you have a Skype Number attached to your Skype account, this setting will change who is allowed to call that number. • Only my contacts - Only people that have accepted or who have accepted your contact request can call your Skype Number • Everyone - Anyone can find you in the Skype directory and call your Skype Number
Who can call you? This setting changes who can call your regular Skype account • Only my contacts - Only people that you have accepted, or who have accepted your contact request can contact you • Everyone – Anyone can find you in the Skype directory and contact you
Close up line drawings
For comfort reasons, HoloLens will fade out holograms when you get too close to them.
This setting allows you to enable viewing lines and arrows much closer than when HoloLens fades them out by viewing them in just one of your eyes.
This setting is off by default (Neither) but can be enabled in either your Left or Right eye. o It is suggested you choose your dominant eye if this setting is desired.
These settings are currently only for development purposes and will not send Skype any different or additional information.
There can be several reasons why you can’t see your holograms. Most likely your holograms are too close to you. For your comfort, holograms will fade out when you are too close to them. Simply take a step back and see if they reappear. If all of your holograms disappeared and not just a select few it is possible that you accidently performed the bloom gesture or that the application encountered a problem and exited.
Your friends can interact in your space using tools similar to the ones you have on HoloLens. These tools will appear automatically whenever you're talking to someone on HoloLens.
It is possible that your friend may need to update to the latest version of Skype.
Your cursor is controlled by your gaze; whichever direction you are looking. Some actions use tap and drag such as Move or Ink. During those actions the cursor will match your hand movement until you release. Then the cursor will return to being controlled by your gaze.
In Skype for HoloLens, your cursor will always give you feedback on what you can do.
When your hand is not seen by HoloLens, your cursor will be a dot.
When your hand is in the gesture frame and in the ready position, your cursor will be a ring.
When you select different tools in a Skype Call, your cursor will provide you additional feedback about what you can do.
When you select Move, if you gaze at an object with your hand in the ready position, your cursor will have move arrows attached to it. This lets you know you can move that object with your hand.
When you select Scale, if you gaze at an object with your hand in the ready position, your cursor will have scale arrows attached to it. This lets you know you can scale that object with your hand.
Moving objects in Skype can really help you communicate new ideas with pictures or place the video feed right where you want it.
You may notice that there are multiple Move buttons in Skype. There is always one above the video feed but any pictures in the space will also have a Move button appear when you look at them. These buttons all do the same things; they just make it easier to move a picture if the video feed is somewhere else in your space.
Ink is a great tool for drawing simple shapes or directions in your space to communicate basic ideas.
Note: When you draw you are not drawing directly on the surfaces in your space. Instead your drawing will be placed as if you were drawing on a floating piece of paper. This makes it easier to draw your ideas in the space! Tips
Scaling objects in Skype is easy and can really help you communicate new ideas with pictures.
You may notice that there are multiple scale buttons in Skype. Pictures in the space will have a scale button appear when you look at them. These buttons all do the same things.
Arrow mode is an easy tool to point out things in your space or on a photo.
Pinning the video feed will place your friend’s video in space and stop it from moving. This is a useful option when the video feed is getting in the way of a task or if you want your friend to be in a particular place in your space. To pin the video feed:
Another way to Pin the video feed is to move it. After moving the video feed with move mode, the video feed will automatically pin. The video feed is now frozen in place and won’t move any more, you can even walk around it! Note that the Pin button now changes to Unpin.
Unpinning the video feed enables it to follow your gaze again. To Unpin the video feed:
Note that the Unpin button now changes to Pin.
Erase All lets you quickly remove all Ink drawings and Arrows you have placed in your space.
Erase all will not remove your friend’s lines and arrows from the space. If you want them removed, simply ask your friend!
Undo is a great way to take back an action you didn’t intend to do or to the latest line you’ve added to the space.
Undo will take back the last action you completed.
Undo will not remove an action your friend has taken in the space.
The camera in Skype allows you to capture your favorite moments or save out a picture of your holographic work.
Now the picture is removed from the space but it is not deleted from your OneDrive or other file source.
In a Skype for HoloLens call, each person has a different color associated with their actions.
Using voice commands is easy in Skype. Every button or tool in Skype has words that appear when you gaze at it. Simply say “Skype” and then the text that is above or below the button. Tips:
Your friend can see most everything you can see during a Skype video call on HoloLens.
You can disable your video at any time during a call by selecting the Video Off button below the video feed.
In Skype for HoloLens, you can use tools to add and interact with Holograms in your world. Each tool has a different function.
Any picture you take with the camera in Skype will automatically upload to your OneDrive.
Go to www.onedrive.com or download the OneDrive app from the store and sign in with the same Microsoft account you used with your Skype account. Select Photos in the navigation bar to see all of your photos taken from Skype.
It is possible that the photo did not finish uploading or had an error while uploading to OneDrive. This is likely caused by exiting Skype quickly after taking a photo. Try taking the photo again, and then opening up your OneDrive while using HoloLens to see if it was saved:
You can change your status from the contacts page when outside of a call. To change your status:
You can change your online status between three different settings: Available, Busy, and Invisible. Note: You will still receive calls while in or outside the Skype app on HoloLens when your status is set to busy or invisible. Tips:
If Skype won’t launch, follow these steps:
If the app still does not launch
Adding credits to your Skype account while on HoloLens is not supported. Use Skype for another device to perform this activity.
Changing your profile while on HoloLens is not supported. Use Skype for another device to perform this activity.
Your Skype app may have run into an issue. Try launching the app to use it again. If you are still running into issues, try this:
Go to heartbeat.skype.com for Skype status announcements.
Unsupported Call - Calling a landline or other phone number is not currently supported.
This warning occurs when you try to call a contact type that is not currently supported on Skype for HoloLens.
Currently you cannot place a call to phone numbers or groups while on Skype for HoloLens.
Camera is unavailable - Camera may already be in use. Please try again later. This warning occurs when you try accessing the camera to take a picture and another part of the application is currently using the camera. This is likely when toggling your video feed on or off and then quickly trying to take a picture. Try waiting for 5 seconds before trying to take a picture.
Cannot save to OneDrive - Please try again later. This warning occurs if a photo that you captured with your camera fails to upload to OneDrive. This can be due to a number of reasons.
Camera and Microphone - Skype needs permission to use your camera and microphone. Please go to your device settings. This warning occurs when you launch Skype if you have disabled Camera or Microphone access to the Skype app on HoloLens (Skype for HoloLens requires both of these to work). To enable camera and/or microphone permissions:
Problem Signing In - A problem occurred signing into Skype, please try again later. Go to heartbeat.skype.com for Skype status announcements.
Too Many Holograms - Remove some lines, arrows, or pictures before adding more. This warning can occur when you or your friend have added too many holograms to the space. To make sure that your call stays at the highest quality possible, there is an upper limit to adding holograms to your Skype for HoloLens call. This limit is hard to reach but in case you do see it, try closing some photos or erasing your Ink and Arrows to allow more holograms to be placed.
Tracking Lost - Please look around. You may have to increase lighting in the area. This warning occurs when your HoloLens loses tracking.
No Internet Connection - Please go to your device settings and check your internet connection. This warning occurs when your HoloLens has lost internet connectivity.
Cannot Load File - It may be a video or other unsupported file type.
This warning occurs when you try to select certain files from your OneDrive while in Skype for HoloLens. Currently the only supported items you can place in Skype are pictures of the following formats: .jpeg, .jpg, .png, .bmp, .dib, .gif, .tif, .tiff Videos are not supported on Skype for HoloLens.
You no longer need to install an add-in to interact with someone using skype for HoloLens. Just install the latest version of Skype for Windows 10 to see what your friend on HoloLens sees, enable rich calls and interactions, and drop pointers into their HoloLens environment.
You find friends using Skype for HoloLens and add them as contacts just like any other Skype contact.
A Skype for HoloLens user will appear on your contact list in exactly the same way as any other Skype contact.
You make a call to someone using Skype for HoloLens in the same way as any Skype user.
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