Help Windows Desktop

Skype Preview for Windows Insiders – your most asked questions:

Q: What happened to Skype video app and Messaging Integration? What is the Skype Preview app?
A: We recently released the Skype Preview app for you to test and give us feedback through the Windows Feedback app. The Skype Preview app has replaced the integration of Skype features into Skype video and Messaging apps on Windows PCs and large tablets. The decision to launch a Skype app with all features in one place is due to feedback we heard from users like you desiring a single place to manage both their chat and voice conversations so that they can take better advantage of their screen.

Q: I see two Skype apps on my PC. Shouldn’t one replace the other?
A: While we gather your feedback the Skype classic application will continue to exist. To ensure you have the best Skype experience possible on your PC, if you sign into Skype Preview with the same account, we will sign you out of the Skype classic application if you are using the same account and vice versa. When the new application meets a feature and quality bar, we will streamline to just offer the Skype Preview app on Windows 10 devices.

Q: What's new in the September release?
A: In this release, you are able to:

  • Clean up your recent list by hiding conversations.
  • Hear people better with loudspeaker improvements.
  • Easily add new contacts with the add contact button.
  • Support for Skype URIs, a simple way for people to start Skype calls and chats directly from websites, desktop and mobile apps.

Q: What platforms are SMS relay capabilities available on?
A: We are currently rolling out SMS relay capabilities to Windows Mobile consumers who are in the Windows Insiders program.

Q: Will you bring SMS relay capabilities to other platforms?
A: We are currently rolling out SMS relay capabilities to Windows 10 Mobile Insiders. We do not have information on additional platforms at this time.

Q: I am in the Windows Mobile Insider program, why don't I see a "Make Skype your default messaging app" in my settings?
A: In order to use the SMS relay feature in Skype on Windows Mobile, you need to be signed-in with a Microsoft account

Q: What about features like sending contacts or video messaging?
A: We plan to add more sharing features in upcoming releases.

Q: What about changing my availability?
A: We'll add the ability to change your availability in the next couple of updates. 

Q: What happened to the menus?
A: We are streamlining the user experience to avoid duplicate menus. Any global menus (like your audio and video settings) you’ll find in one centralized menu (see the gear at the bottom of your Skype Preview app window). For contextual menus – for example notification settings for each conversation – you’ll find them associated with the item you want to control. Most of the contextual menus will be exposed in upcoming releases.

Q: What languages is the Skype Preview app available in?
A: The Preview is available in the following languages: English (United States), English (United Kingdom), Chinese (Simplified), Chinese (Traditional), Portuguese (Brazilian), Japanese, Russian, German, French, French (Canada), Korean, Italian, Spanish, Spanish (Latin America), Swedish, Finnish, Turkish, Arabic, Dutch, Czech, Polish, Thai, Catalan, Hindi, and Vietnamese.

Q: How do I provide feedback?
A: Windows Insiders have a Windows Feedback app. In this app, search for Skype and upvote a trending topic or create a new entry.

Q: Will the Skype Preview app replace the current app on Windows 10 phone (Silverlight)?   
A: The Skype Preview app will replace the current Skype app in the future and will offer a more comprehensive feature set. 

Q: What features will the Skype Preview app have on Windows 10 phone?
A: The Skype Preview Windows Mobile app will have all the features that Skype Preview for Windows 10 PCs have. Because of this, you will now be able to make group video calls on Windows 10 phones, one of our most requested Skype features.

Q:  What if I don’t want to use Skype on my Windows 10 phone? 
A: The Skype Preview app will come pre-installed on new Windows 10 phones to make it easier to login and get started using Skype. Following the upgrade to Windows 10 on existing mobile devices, the Skype Preview app will replace the current Silverlight app. With any app on your mobile device, you can choose whether you want to sign-in and use it.

Q: Why don’t I have the new Skype Preview for Windows 10 Mobile app? 
A: Depending on which version of Skype you had installed on your Windows phone; you may not have received the new Skype with the latest update. Please uninstall and reinstall Skype from the Windows app store. 

Q: How do I get Windows 10 Mobile? How do I know Windows 10 is supported on my phone? 
A: To check if your phone is eligible for Windows 10 Mobile and for instructions on how to upgrade your phone, go to our Windows 10 Specifications page under Mobile


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