Skype Help

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    Why do I need to update my Skype group chat?

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    We are constantly making enhancements and we want everyone to experience the best Skype has to offer. We've been improving the way group chat works so that messages and files are delivered more reliably and more consistently across your devices. It's easy to update Skype, and when you are prompted, you can then update your group chat to enjoy the latest features Skype has to offer. Learn more about what's new in Skype group chat.

    When do I update my Skype group chat?

    1. Download the latest version of Skype.
    2. Start Skype and open one of your group chats.
    3. Update within your group conversation when you receive the prompt.
    4. Type /update to make it a new cloud-based group chat.


    What happens when I update?

    When you've updated, you can enjoy all of the benefits of a cloud-based experience. Check the list of participants in your group chat to make sure they are all there, as expected. If there are members who are not on a supported version of Skype, they will also need to update in order to participate in the new cloud-based experience. If one of the members of your group is having problems with the updated group chat, they can also participate using Skype for Web.

    After you've updated, the join settings in your group conversation may have changed. Go to the group conversation profile to verify.

    Your chat commands may have also changed. Learn more about the cloud-based common chat commands and their description.

    What happens if I don't update?

    Over time, your old group chats will be retired. Features such as group calling, adding new members, messaging and sharing will no longer be available to you. To avoid this, please update your group chat, when prompted, to the new cloud-based experience.

    If you are having issues updating your group chat, verify that you are on a version of Skype that supports the new cloud-based experience.

    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling