Home Skype for Windows desktop

    Why do I get the message "Microsoft account already exists" when signing into Microsoft services with my account for Skype?

    Your account for Skype enables you to connect with what's important and gives you access to other Microsoft services like OneDrive, Xbox and Office. If you are trying to sign into another Microsoft service, you may be prompted to add a phone number or email address. We do this to ensure that your account is more secure and to make it easier for you to recover your password when necessary.

    You may receive the error "Microsoft account already exists. Enter another email or phone, or get a new Outlook email." You will see this message if the email or phone number you are trying to add is already tied to another Microsoft account. You will need to use an alternate phone number, an alternate email or create a new one. 

    Was this article helpful?

    Yes No

    Please let us know why we couldn't help you today

    Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.

    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling