Help Skype Preview for Windows 10

Call quality guide for Skype Preview for Windows 10

Having problems with your Skype calls? There’s probably an issue with the internet connection (yours or the person you’re calling), or with your computer. Let’s see if we can sort it out.

Are you using the latest version of Skype Preview?

For the best performance, make sure that you and the person you're calling are using the latest version of Skype Preview

Check your internet connection

A bad connection can cause dropped calls, blocky or frozen video and poor sound. To check your internet status, go to Start > Settings > Network & Internet and you'll see your current online status. If you're not connected, the Windows 10 guide to Why can't I get online? will give you tips to fix any connection issues.

Check your webcam, microphone and speakers

If you’ve solved your connection issues and still have poor call quality, there might be a problem with your hardware. If you're using the integrated microphone and loudspeakers of a PC laptop or tablet, try using a USB headset or webcam instead. Check out our list of the best USB headsets and webcams to use with Skype. Most quality problems can be solved with these top tips.

  • Make sure that your microphone and speakers or headphones are plugged in and not muted.
  • Make a free test call in Skype. The test call prompts you to record a message, and then plays it back for you – it’s the easiest way to see if there’s an issue with your audio settings. How to make a test call

Check your computer

  • Make sure both you and your friend have the minimum system requirements to run Skype. 
  • If you're using Skype on a laptop and you're in power-saving mode, try plugging the laptop into AC power or switching it to maximum performance mode. 

Are you having a group call?

The computer or device that’s hosting the group call needs to have enough processing power and network bandwidth for the call. Having a large number of people on the call can sometimes put too much strain on the host device and cause call quality problems. To improve group call quality, make sure the host has a strong network and powerful processor, or reduce the number of people on the call.

Can't see each other? Check out our guide to solving your video issues

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